Job Description
Job description
Skill required: Business Reporting & Governance - Reporting Analytics
Designation: Service Management Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Candidate who is good in excel and MIS reports are looked at for these skillsIn Reporting and Analytics, you will have to prepare management reports and analysis, both recurring and ad-hoc. This includes focusing on tracking business performance through trusted data and insights while actively managing employee behaviors.
What are we looking for?
Microsoft ExcelMicrosoft Power BIMicrosoft PowerPointAbility to work well in a teamData AnalyticsData Visualization Roles and Responsibilities:In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shiftsQualificationAny GraduationRole: Operations Support - Other,Industry Type: IT Services & Consulting,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Operations SupportEducationUG: Any GraduatePG: Any PostgraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsmicrosoft power bibusiness reportingexcelreporting and analyticsgovernancedata analysismis reportingservice managementslapower bichange managementcustomer supportincident managementmispowerpointreportingitilsla management
Skill required: Business Reporting & Governance - Reporting Analytics
Designation: Service Management Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Candidate who is good in excel and MIS reports are looked at for these skillsIn Reporting and Analytics, you will have to prepare management reports and analysis, both recurring and ad-hoc. This includes focusing on tracking business performance through trusted data and insights while actively managing employee behaviors.
What are we looking for?
Microsoft ExcelMicrosoft Power BIMicrosoft PowerPointAbility to work well in a teamData AnalyticsData Visualization Roles and Responsibilities:In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shiftsQualificationAny GraduationRole: Operations Support - Other,Industry Type: IT Services & Consulting,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Operations SupportEducationUG: Any GraduatePG: Any PostgraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsmicrosoft power bibusiness reportingexcelreporting and analyticsgovernancedata analysismis reportingservice managementslapower bichange managementcustomer supportincident managementmispowerpointreportingitilsla management
💡 Quick Summary
Seeking a career-building opportunity? The Service Management Analyst position is now open for candidates interested in the Work from home Jobs sector. This role in Karnataka offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
