Job Description
Delivery Manager
Qualification:
Bachelor's in Science/ Commerce/Engineering or equivalent
Responsibility:
Business/Customer:
• Participation in governance and periodic project reviews.
• Building relationship with customer key stake holders.
• Identification and communication of potential risks and dependencies in timely manner to stake holders.
• Ensure adherence to customer security and compliance requirements.
• Ensures that the team adheres to business etiquette.
• Ensure stated productivity requirements are met for the engagement.
• Providing suggestions/value adds for customer business/infra.
Project / Process:
• Review CSAT feedback and ensure timely implementation of corrective actions.
• Ensure effective floor and critical situation management.
• Responsible for timely resolution of high impact situations.
• Responsible for management of critical and complex changes where applicable.
• Coordinate with resolver groups vendors/carriers.
• Provide inputs to FAQ database / KR / contribute towards updating knowledge assets.
• Ensure on time delivery of the status or shift hand over report and responding to mails/requests on time.
• Initiate and drive continuous service improvement plans (CSI).
• Responsible for optimum resource planning.
• Track project performance of the team and publish it in a timely manner.
Team / People:
• Contribute to and participate proactively in knowledge sharing sessions.
• Act as a buddy for new hires.
• Responsible for Performance management and career development and retention of the team members.
• Conduct regular one on one feedback sessions to improve team performance.
• Track BQ performance and derive action plans to improve on BQ performance.
• Conduct regular team meetings to share operation process organization people updates to the team.
• Responsible for driving Reward & Recognition and employee engagement.
• Review technical expertise of associates Identify skill gap and initiate appropriate learning & training programs.
Organization:
• Adherence to Organizational policies and processes (including Cognizant's security policies LP timesheets etc).
• Participate in recruitment drives.
• Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
• Contribute to location/SBU initiatives.
Must Have Skills
• Oracle Database Administration
Qualification:
Bachelor's in Science/ Commerce/Engineering or equivalent
Responsibility:
Business/Customer:
• Participation in governance and periodic project reviews.
• Building relationship with customer key stake holders.
• Identification and communication of potential risks and dependencies in timely manner to stake holders.
• Ensure adherence to customer security and compliance requirements.
• Ensures that the team adheres to business etiquette.
• Ensure stated productivity requirements are met for the engagement.
• Providing suggestions/value adds for customer business/infra.
Project / Process:
• Review CSAT feedback and ensure timely implementation of corrective actions.
• Ensure effective floor and critical situation management.
• Responsible for timely resolution of high impact situations.
• Responsible for management of critical and complex changes where applicable.
• Coordinate with resolver groups vendors/carriers.
• Provide inputs to FAQ database / KR / contribute towards updating knowledge assets.
• Ensure on time delivery of the status or shift hand over report and responding to mails/requests on time.
• Initiate and drive continuous service improvement plans (CSI).
• Responsible for optimum resource planning.
• Track project performance of the team and publish it in a timely manner.
Team / People:
• Contribute to and participate proactively in knowledge sharing sessions.
• Act as a buddy for new hires.
• Responsible for Performance management and career development and retention of the team members.
• Conduct regular one on one feedback sessions to improve team performance.
• Track BQ performance and derive action plans to improve on BQ performance.
• Conduct regular team meetings to share operation process organization people updates to the team.
• Responsible for driving Reward & Recognition and employee engagement.
• Review technical expertise of associates Identify skill gap and initiate appropriate learning & training programs.
Organization:
• Adherence to Organizational policies and processes (including Cognizant's security policies LP timesheets etc).
• Participate in recruitment drives.
• Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
• Contribute to location/SBU initiatives.
Must Have Skills
• Oracle Database Administration
💡 Quick Summary
Seeking a career-building opportunity? The Service Management | Change Management |CHM position is now open for candidates interested in the Remote Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.