Job Description
Our client is a well-established and highly respected organization operating within the luxury automotive sector. Known for its strong reputation, high-end customer experience, and commitment to operational excellence, the company is seeking a Service Manager to lead its service operations and support continued growth.
Reporting to senior leadership, the Service Manager will oversee the performance of the service department, ensuring strong financial results, operational efficiency, and an exceptional client experience aligned with luxury brand standards. The successful candidate will help structure and optimize service operations while developing a strong and cohesive team.
Key Responsibilities:
Lead and oversee the service department with a focus on profitability, operational efficiency, and delivering an outstanding customer experience.
Take ownership of the department’s financials, including gross profit, labor performance, absorption, ELR, CP/Warranty mix, and technician productivity.
Establish, implement, and ensure adherence to processes and SOPs across the service drive, dispatch, warranty, and technician workflow.
Monitor, interpret, and take action based on KPIs and manufacturer reporting.
Recruit, mentor, and develop a high-performing and cohesive team.
Collaborate with Parts, Sales, and Executive Leadership to support and align the fixed-ops strategy.
Ensure full compliance with manufacturer standards, policies, and CSI expectations.
Perform any other related tasks.
Advantages of the Position:
Competitive compensation package including performance incentives.
Comprehensive benefits and retirement savings program.
State-of-the-art facilities and tools.
Clear potential for long-term career growth within fixed operations leadership.
Opportunity to work with a strong leadership team and a well-structured organization.
Requirements:
5 to 10 years of experience in automotive service management, ideally within a luxury brand.
Strong business acumen and ability to manage financial performance and operational KPIs.
Experience working with dealership management systems such as Reynolds & Reynolds or CDK.
Proven leadership ability with experience managing advisors, technicians, and service teams.
Strong organizational and process-driven mindset.
Ability to analyze reporting data and translate insights into operational improvements.
Professional, discreet, and aligned with luxury service standards.
Salary: $110 000 to $140 000 per year, based on experience
Schedule: Day shift
Status: Permanent
#ciFDR0326PERMmkOR1865
Job Types: Full-time, Permanent
Pay: $110,000.00-$140,000.00 per year
Work Location: In person
Return to Searc
Reporting to senior leadership, the Service Manager will oversee the performance of the service department, ensuring strong financial results, operational efficiency, and an exceptional client experience aligned with luxury brand standards. The successful candidate will help structure and optimize service operations while developing a strong and cohesive team.
Key Responsibilities:
Lead and oversee the service department with a focus on profitability, operational efficiency, and delivering an outstanding customer experience.
Take ownership of the department’s financials, including gross profit, labor performance, absorption, ELR, CP/Warranty mix, and technician productivity.
Establish, implement, and ensure adherence to processes and SOPs across the service drive, dispatch, warranty, and technician workflow.
Monitor, interpret, and take action based on KPIs and manufacturer reporting.
Recruit, mentor, and develop a high-performing and cohesive team.
Collaborate with Parts, Sales, and Executive Leadership to support and align the fixed-ops strategy.
Ensure full compliance with manufacturer standards, policies, and CSI expectations.
Perform any other related tasks.
Advantages of the Position:
Competitive compensation package including performance incentives.
Comprehensive benefits and retirement savings program.
State-of-the-art facilities and tools.
Clear potential for long-term career growth within fixed operations leadership.
Opportunity to work with a strong leadership team and a well-structured organization.
Requirements:
5 to 10 years of experience in automotive service management, ideally within a luxury brand.
Strong business acumen and ability to manage financial performance and operational KPIs.
Experience working with dealership management systems such as Reynolds & Reynolds or CDK.
Proven leadership ability with experience managing advisors, technicians, and service teams.
Strong organizational and process-driven mindset.
Ability to analyze reporting data and translate insights into operational improvements.
Professional, discreet, and aligned with luxury service standards.
Salary: $110 000 to $140 000 per year, based on experience
Schedule: Day shift
Status: Permanent
#ciFDR0326PERMmkOR1865
Job Types: Full-time, Permanent
Pay: $110,000.00-$140,000.00 per year
Work Location: In person
Return to Searc
💡 Quick Summary
Seeking a career-building opportunity? The Service Manager #1865 position is now open for candidates interested in the Operations Executive Jobs sector. This role in Nepean offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
