Job Description
Reporting to the General Manager.
Handling branch in south Mumbai.
Attending to VIP Customers.
Control workflow of the back office in order to meet delivery schedules.
Correspond with Principals for service related issues.
Daily and monthly reporting on service performance to Management and
Principals.
Monitor the workshop productivity.
Depute Technicians for training.
Monitor staff on job functions.
Play an active role in resolving customer complaints.
Monitor Tele-calling amp; CRM department.
Monitor CSI, Call Campaign.
Handling J.D.Power customers amp; their concerns
Making principles reports amp; PPT files for MD amp; Regional Office like work
revenue, workflow, Service Manager check sheet etc.
Handling customers at front office for their concerns
This job is provided by Shine.com
Handling branch in south Mumbai.
Attending to VIP Customers.
Control workflow of the back office in order to meet delivery schedules.
Correspond with Principals for service related issues.
Daily and monthly reporting on service performance to Management and
Principals.
Monitor the workshop productivity.
Depute Technicians for training.
Monitor staff on job functions.
Play an active role in resolving customer complaints.
Monitor Tele-calling amp; CRM department.
Monitor CSI, Call Campaign.
Handling J.D.Power customers amp; their concerns
Making principles reports amp; PPT files for MD amp; Regional Office like work
revenue, workflow, Service Manager check sheet etc.
Handling customers at front office for their concerns
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Service Manager position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
