Service Operations Analyst

The Opportunity

At APA, our purpose is to secure Australia’s energy future. We’re not doing it alone. We’re doing it with our customers and communities as Australia’s energy infrastructure partner, a role our unique experience and expertise positions us to play.

We now have an exciting opportunity for a Senior Engineer – Patching Compliance & Reporting to join our Information Technology Team on a permanent, full-time basis. role can be based in Melbourne, Sydney, Brisbane.

This role oversees patch management, governance, and compliance with industry best practices and regulations. It ensures APA IT/OT systems follow an up-to-date patching regime, addressing security vulnerabilities per APA standards. Additionally, it involves analysing and improving patching practices, reporting compliance, and collaborating with stakeholders for effective risk management.

We’re looking for someone who thrives in complex environments, can work autonomously across various technological stacks, is able to challenge the status quo, and is confident in having tough conversations to drive continual improvement.

Key Responsibilities

Patching & Compliance Management: Provide Level 2 support for APA’s patching systems, oversee patching activities in line with vulnerability management standards, and ensure compliance through effective reporting and risk assessment.
Stakeholder Engagement: Collaborate with system SMEs, owners, and business units to design, implement, and remediate security controls, manage vulnerability risks, and refine patching processes to align with industry best practices.
Security & Vulnerability Management: Assist in developing, refining, and governing security controls, application whitelisting, desktop security measures, and vulnerability identification tools while ensuring compliance with security standards.
Vendor & Partner Collaboration: Work with vendors to resolve patching-related incidents, support outsourced partners in hardware patching execution, and engage security teams for vulnerability assessments and remediation strategies.
Operational Reporting & Automation: Monitor and report patching compliance, identify remediation actions, automate manual processes, maintain ITSM calendars, and mentor junior team members to enhance operational efficiency.
Your background

Qualifications & Experience: A BSc in Engineering, IT, Computer Science, or related fields, OR equivalent hands-on experience in systems administration, patch management, or vulnerability management within a complex IT environment.
Technical Expertise: Deep understanding of Microsoft technologies (SCCM, MCP, MCSE, MCSA, MCTS), Citrix, Ivanti, Intune, Tenable, Windows, VMware, and Cloud platforms (Azure & AWS).
Security & Compliance: Knowledge of security frameworks such as PSPF, ISO27001, ISO27002, and familiarity with SCADA systems and IT governance best practices.
Stakeholder & Communication Skills: Proven ability to manage complex stakeholder relationships, work autonomously, prioritise tasks in integrated, technical environments, and demonstrate strong verbal and written communication skills. Confidence in having tough conversations and the ability to challenge the status quo to drive continuous improvement.
Operational Excellence: Strong commitment to ITIL processes (ideally ITIL V4 accredited), SLA management, conflict resolution, resilience under pressure, and a mindset for continuous improvement and HS&E best practices.
Working at APA

At APA we’re committed to fostering a safe and inclusive workplace where you can achieve your best. We’ll provide you with access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs. We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life.

We employee more than 2700 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day.

We are APA

APA Group is a leading Australian energy infrastructure business.

We proudly own, operate and manage a diverse $26 billion portfolio of gas, electricity, solar and wind assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we’re focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.

Our customer centric approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

We are committed securing Australia’s energy future by delivering infrastructure solutions for Australia’s energy transition and supporting the decarbonisation ambitions of our customers and communities.

Join our team and be part of securing Australia’s energy future. We’d love to hear from you.

APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.


Applicants must be eligible to work in Australia to be considered.

This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.

Role closes Sunday, 16 March 2025. Role Reference Number JR1408
APA Group will not accept unsolicited resumes from recruitment agencies.

We will contact successful candidates after the closing date.

Australia
Victoria
Melbourne Show on map Get directions