Job Description
Company Description
Shimadzu Precision Instruments is expanding our semiconductor support team for turbomolecular pumps in Phoenix.
Role Description
This is a full-time hybrid role for a Service Support Specialist based in Phoenix, AZ. The role allows for some work-from-home flexibility. The Service Support Specialist will be responsible for providing exceptional customer and technical support, managing customer inquiries, resolving technical issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customers about support needs, analyzing issues, and coordinating response in a timely manager. The candidate will also contribute to the improvement of support processes and quality standards.
Qualifications
• Experience in Customer Support and a customer-focused approach to resolving issues effectively
• Technical Support experience and the ability to troubleshoot and resolve technical problems
• Strong emphasis on Customer Satisfaction and the ability to ensure positive outcomes for clients
• Excellent Communication skills, both written and verbal, for clear interaction with clients and team members.
• English and Taiwanese written and spoken proficiency required.
• Strong Analytical Skills to diagnose issues and provide effective resolutions
• Prior experience as customer service support in semiconductor industry.
• Associate's or Bachelor's degree in a technical or related field preferred
Shimadzu Precision Instruments is expanding our semiconductor support team for turbomolecular pumps in Phoenix.
Role Description
This is a full-time hybrid role for a Service Support Specialist based in Phoenix, AZ. The role allows for some work-from-home flexibility. The Service Support Specialist will be responsible for providing exceptional customer and technical support, managing customer inquiries, resolving technical issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customers about support needs, analyzing issues, and coordinating response in a timely manager. The candidate will also contribute to the improvement of support processes and quality standards.
Qualifications
• Experience in Customer Support and a customer-focused approach to resolving issues effectively
• Technical Support experience and the ability to troubleshoot and resolve technical problems
• Strong emphasis on Customer Satisfaction and the ability to ensure positive outcomes for clients
• Excellent Communication skills, both written and verbal, for clear interaction with clients and team members.
• English and Taiwanese written and spoken proficiency required.
• Strong Analytical Skills to diagnose issues and provide effective resolutions
• Prior experience as customer service support in semiconductor industry.
• Associate's or Bachelor's degree in a technical or related field preferred
💡 Quick Summary
Seeking a career-building opportunity? The Service Support Specialist position is now open for candidates interested in the Remote Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.