Job Description
Job Description
ServiceNow CSM Architect
What you'll be working on
• Design and implement comprehensive ServiceNow Customer Service Management (CSM) solutions
• Develop strategic architecture for ITSM and CSM platforms
• Create scalable and efficient workflow configurations
• Customize ServiceNow instances to meet specific organizational needs
• Collaborate with cross-functional teams to optimize service delivery
Responsibilities
• Lead end-to-end implementation of ServiceNow CSM and ITSM platforms
• Analyze current business processes and recommend improvements
• Configure and customize ServiceNow modules, including case management, knowledge base, and portal
• Develop integration strategies with existing enterprise systems
• Create detailed technical documentation and implementation guides
• Provide technical guidance and support during project deployment
• Conduct performance tuning and system optimization
• Mentor junior team members on ServiceNow best practices
Requirements
• Minimum 5+ years of ServiceNow implementation experience in India
• Proven track record of at least 5 successful ITSM & CSM implementations
• Advanced knowledge of ServiceNow platform architecture
• Strong understanding of ITIL framework and service management principles
• Expertise in ServiceNow design, configuration, and customization
• Proficiency in scripting (JavaScript, HTML, CSS)
• Remote work capability
• Excellent communication and problem-solving skills
•
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ServiceNow CSM Architect
What you'll be working on
• Design and implement comprehensive ServiceNow Customer Service Management (CSM) solutions
• Develop strategic architecture for ITSM and CSM platforms
• Create scalable and efficient workflow configurations
• Customize ServiceNow instances to meet specific organizational needs
• Collaborate with cross-functional teams to optimize service delivery
Responsibilities
• Lead end-to-end implementation of ServiceNow CSM and ITSM platforms
• Analyze current business processes and recommend improvements
• Configure and customize ServiceNow modules, including case management, knowledge base, and portal
• Develop integration strategies with existing enterprise systems
• Create detailed technical documentation and implementation guides
• Provide technical guidance and support during project deployment
• Conduct performance tuning and system optimization
• Mentor junior team members on ServiceNow best practices
Requirements
• Minimum 5+ years of ServiceNow implementation experience in India
• Proven track record of at least 5 successful ITSM & CSM implementations
• Advanced knowledge of ServiceNow platform architecture
• Strong understanding of ITIL framework and service management principles
• Expertise in ServiceNow design, configuration, and customization
• Proficiency in scripting (JavaScript, HTML, CSS)
• Remote work capability
• Excellent communication and problem-solving skills
•
Report this listing
Braintrust
💡 Quick Summary
Seeking a career-building opportunity? The ServiceNow CSM Architect position is now open for candidates interested in the Architect / Interior Designer Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Architect / Interior Designer Jobs is a plus.
