Job Description
Job no: 498756
Work type: Casual
Location: Sydney
Categories: Customer Service
Your opportunity
Are you someone who thrives in a vibrant, people-first environment and loves making others feel welcome?
At Westfield Kotara, we’re looking for a Services Attendant to join our energetic and inclusive team – where every day is about creating positive, memorable moments for our customers.
Providing a seamless experience across Car Park and Concierge services, this role is all about making each interaction effortless—welcoming customers with warmth, assisting with their needs, and ensuring smooth, enjoyable visits. You’ll play a hands-on role in creating a positive, service-focused environment that leaves a lasting impression and keeps customers coming back.
Day-to-day you will be responsible for:
Providing exceptional service across Concierge and Car Park, adapting to different responsibilities each shift.
Greeting and assisting customers, offering directional guidance, service information, and tailored support.
Promoting and processing sales of Westfield Gift Cards and other available services.
Managing administrative tasks such as lost property, online and phone inquiries.
Managing traffic flow, maintaining equipment, and ensuring a clean and well-organised car park during car park shifts.
Assisting customers and retailers with parking inquiries, providing clear guidance and support as needed.
Operating a buggy safely within the car park to assist with safety checks or operational needs.
This role is a casual position, ideal for someone with flexible availability to work across a 7-day rotating roster.
What sets you apart
We are seeking an energetic people person who thrives on interacting with customers and consistently goes above and beyond to deliver exceptional service.
Friendly and approachable, with a positive attitude and a passion for helping others
Able to actively listen, think on your feet, and resolve customer issues with confidence
Strong problem-solving skills, and comfortable working both independently and as part of a team
Confident working in a busy, fast-paced environment
Experience in customer-facing roles such as retail, hospitality, or guest services
Hold a valid driver’s license (Provisional or Full license accepted)
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, ****** orientation, gender identity or life stage. If you require support or adjustments during the application process, please contact us confidentially at [email protected].
For more information or if you have any questions, please email [email protected]
Applications close: 8th March 2026 (unless filled prior).
Advertised: 13 Feb 2026 AUS Eastern Daylight Time
Applications close: 08 Mar 2026 AUS Eastern Daylight Time
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Email App
Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.
Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: [email protected].
Return
Work type: Casual
Location: Sydney
Categories: Customer Service
Your opportunity
Are you someone who thrives in a vibrant, people-first environment and loves making others feel welcome?
At Westfield Kotara, we’re looking for a Services Attendant to join our energetic and inclusive team – where every day is about creating positive, memorable moments for our customers.
Providing a seamless experience across Car Park and Concierge services, this role is all about making each interaction effortless—welcoming customers with warmth, assisting with their needs, and ensuring smooth, enjoyable visits. You’ll play a hands-on role in creating a positive, service-focused environment that leaves a lasting impression and keeps customers coming back.
Day-to-day you will be responsible for:
Providing exceptional service across Concierge and Car Park, adapting to different responsibilities each shift.
Greeting and assisting customers, offering directional guidance, service information, and tailored support.
Promoting and processing sales of Westfield Gift Cards and other available services.
Managing administrative tasks such as lost property, online and phone inquiries.
Managing traffic flow, maintaining equipment, and ensuring a clean and well-organised car park during car park shifts.
Assisting customers and retailers with parking inquiries, providing clear guidance and support as needed.
Operating a buggy safely within the car park to assist with safety checks or operational needs.
This role is a casual position, ideal for someone with flexible availability to work across a 7-day rotating roster.
What sets you apart
We are seeking an energetic people person who thrives on interacting with customers and consistently goes above and beyond to deliver exceptional service.
Friendly and approachable, with a positive attitude and a passion for helping others
Able to actively listen, think on your feet, and resolve customer issues with confidence
Strong problem-solving skills, and comfortable working both independently and as part of a team
Confident working in a busy, fast-paced environment
Experience in customer-facing roles such as retail, hospitality, or guest services
Hold a valid driver’s license (Provisional or Full license accepted)
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, ****** orientation, gender identity or life stage. If you require support or adjustments during the application process, please contact us confidentially at [email protected].
For more information or if you have any questions, please email [email protected]
Applications close: 8th March 2026 (unless filled prior).
Advertised: 13 Feb 2026 AUS Eastern Daylight Time
Applications close: 08 Mar 2026 AUS Eastern Daylight Time
Email App
Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.
Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: [email protected].
Return
💡 Quick Summary
Seeking a career-building opportunity? The Services Attendant - Westfield Kotara position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
