Job Description
We're rethinking homes for how people really live, and we're looking for a Showroom Manager to join our Brisbane Retail team to help shape the future of living - one thoughtful detail at a time.
Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes.
What you will be doing:
As leader of the store, you'll oversee the day-to-day operations of the Brisbane showroom, ensuring it consistently reflects our brand ethos and standards.
Showroom Management
Develop and implement strategies to achieve sales targets and key performance indicators (KPIs).
Analyse showroom data and customer feedback to identify trends and make informed decisions to optimize showroom performance.
Drive compliance on global retail procedures and operating standards, supported by clear SOPs, system manuals and toolkits.
Other key areas include Inventory management, floor management, visual merchandising, sales and budget planning.
Team Management
Lead, motivate, and mentor the showroom team to achieve individual and collective goals.
Conduct regular performance reviews, provide constructive feedback, implement trainings and identify opportunities for professional development.
Foster a positive and collaborative team culture.
Customer Experience
Drive the O2O (Online-to-Offline) strategy in-store, focusing on seamlessly integrating the online and offline customer experience.
Implement in-store programs that enable customers to confidently evaluate and purchase our products.
Cross-functional Team Collaboration
Align showroom activities with overall marketing strategies (e.g., brand collaborations, events) and create engaging online content that complements the showroom experience.
Be the retail coordinator for key local projects, such as new seasonal launches, marketing campaigns, working closely with cross-functional teams to ensure successful delivery of products.
Explore and embark on initiatives to enhance and unify online-to-offline customer interactions, sales processes and achieve operational sustainability.
What you'll need:
Minimum of 5 years of leadership experience in retail management, preferably in the furniture or home goods industry.
Fluent English with excellent communication skills, both written and verbal.
Customer-first mindset with a passion for customer experience.
Ability to understand customer needs and translate them into actionable strategies.
Strong leadership capabilities and communication skills.
Excellent analytical, problem-solving and decision-making skills.
Team player that is always in the game right along with your team and collaborates effectively cross-functionally.
Ability to work independently with a bias for action.
Flexible with your schedule. Your work hours will be based on business needs.
Strong knowledge of MS Office (Word, Excel and Outlook)
Proficiency in using technology for showroom management and customer engagement.
Knowledge of O2O strategies and implementation in the retail industry is a plus.
Willingness to work weekends, public holidays, and rostered hours as required.
Built for Real Life, Designed for What's Next:
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes.
What you will be doing:
As leader of the store, you'll oversee the day-to-day operations of the Brisbane showroom, ensuring it consistently reflects our brand ethos and standards.
Showroom Management
Develop and implement strategies to achieve sales targets and key performance indicators (KPIs).
Analyse showroom data and customer feedback to identify trends and make informed decisions to optimize showroom performance.
Drive compliance on global retail procedures and operating standards, supported by clear SOPs, system manuals and toolkits.
Other key areas include Inventory management, floor management, visual merchandising, sales and budget planning.
Team Management
Lead, motivate, and mentor the showroom team to achieve individual and collective goals.
Conduct regular performance reviews, provide constructive feedback, implement trainings and identify opportunities for professional development.
Foster a positive and collaborative team culture.
Customer Experience
Drive the O2O (Online-to-Offline) strategy in-store, focusing on seamlessly integrating the online and offline customer experience.
Implement in-store programs that enable customers to confidently evaluate and purchase our products.
Cross-functional Team Collaboration
Align showroom activities with overall marketing strategies (e.g., brand collaborations, events) and create engaging online content that complements the showroom experience.
Be the retail coordinator for key local projects, such as new seasonal launches, marketing campaigns, working closely with cross-functional teams to ensure successful delivery of products.
Explore and embark on initiatives to enhance and unify online-to-offline customer interactions, sales processes and achieve operational sustainability.
What you'll need:
Minimum of 5 years of leadership experience in retail management, preferably in the furniture or home goods industry.
Fluent English with excellent communication skills, both written and verbal.
Customer-first mindset with a passion for customer experience.
Ability to understand customer needs and translate them into actionable strategies.
Strong leadership capabilities and communication skills.
Excellent analytical, problem-solving and decision-making skills.
Team player that is always in the game right along with your team and collaborates effectively cross-functionally.
Ability to work independently with a bias for action.
Flexible with your schedule. Your work hours will be based on business needs.
Strong knowledge of MS Office (Word, Excel and Outlook)
Proficiency in using technology for showroom management and customer engagement.
Knowledge of O2O strategies and implementation in the retail industry is a plus.
Willingness to work weekends, public holidays, and rostered hours as required.
Built for Real Life, Designed for What's Next:
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
💡 Quick Summary
Seeking a career-building opportunity? The Showroom Manager position is now open for candidates interested in the Customer Care sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
