Job Description
About Specsavers
Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.
Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.
At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.
But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.
If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.
What You’ll Do
Purpose of the role
The main purpose of this job is to provide first-class support for the Supply Chain team at our Support Office and Distribution Centre, located in the Vancouver area. The Inventory & Data administrator plays a key role in making sure that the Canadian Supply Chain team has visibility over their function and is able to move product through the Distribution Centre seamlessly.
By delivering reporting, data administration, and inventory management support for the Canadian Supply Chain team at Specsavers Canada, you will be ensuring that we are able to provide the efficient and excellent service that our customers have come to expect.
Key Responsibilities
Data Analysis and Reporting
Produce Supply Chain KPI and Inventory reports and distribute them to key stakeholders in the business.
Produce and maintain ad-hoc supply chain reporting for use across the function.
Maintenance of local Supply Chain data files.
Assist with supply chain data analysis.
Provide support to the Demand Planning Team through reporting processes.
Providing other Supply Chain reporting as required.
Operations Support
Monitoring of daily order file loads and collaborating with fulfilment centre and the IT support team on resolution of load failures.
Work alongside the fulfilment centre and the CS team to proactively monitor outstanding orders, arrangement of trials to customers if necessary and customer’s communications.
Identify potential product supply problems and work together with local and global product and supply team to proactively resolve issues.
Manage the escalation and communication process of faulty products to vendors and global supply team.
Manage monthly products returns to vendors and fulfilment centre.
Assist fulfilment centres and CS team with day-to-day order queries, cancellation, and address amendments.
Review operational processes with a view to improving efficiencies.
Inventory Management Support
Provide administrative support to facilitate Purchase Orders with vendors as required and ensure seamless operations from purchasing, delivery, receipt, reconciliation, and payment for inventory.
Ensure accurate record keeping of shipping information, payments, and other relevant records.
Prepare usage reports on a daily/weekly/monthly basis.
Infor M3 (WMS system) SME responsible for maintenance of data within the WMS system.
Working with the Product Team and Data team to ensure integrity of data within WMS system.
Assist with adding/removing SKUs from the WMS system and raising IT request form for support.
Work with fulfilment centre and IT to ensure products availability in the WMS system for fulfilment.
Work with group product category teams to understand future requirements.
Collaborate with Product Team and CRM for customer’s communication.
Perform system testing as required.
What We’re Looking For
Essential
3+ years experience in an administrative, reporting or analytics role.
Customer-focused and highly organized; genuinely enjoys answering questions and solving problems through an effective and creative approach.
IT literate, with advanced knowledge of Microsoft Excel, and with reporting and data handling skills.
Demonstrated capacity to determine priorities, meet strict deadlines and effectively balance competing demands and the ability to work under pressure both independently and as a member of a team.
Excellent written, verbal and interpersonal communication skills with the ability to prepare and present reports and documentation of high quality and the capacity to deal with a wide range of clients and staff.
Demonstrated capacity to exercise sound judgment, initiative, diplomacy, tact and discretion and proven ability to handle information, and materials in a confidential and appropriate manner.
Demonstrated team player with an ability to develop to team leader skills and mentor teams.
Nice to have
Experience within an Optical environment.
Experience within a Supply Chain environment.
Experience with running SQL queries.
Experience with warehouse management systems
Microsoft Power-BI
Our Fellow ‘Speccies’ Enjoy
Generous vacation allotment and 1 paid volunteer day
1 extra paid day off and an eyecare voucher on your birthday
RRSP matching
Quarterly performance bonus
Healthcare spending account
Health and dental benefits effective on your first day
Team and company social events
Behaviours We Value
Collaborative: We work together as one Specsavers to deliver our purpose
Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
Compassionate: We care, support, and help each other
Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term
We hope that in applying with us, you value these things as well!
Our Hybrid Work Model
Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.
Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.
Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.
Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.
At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.
But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.
If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.
What You’ll Do
Purpose of the role
The main purpose of this job is to provide first-class support for the Supply Chain team at our Support Office and Distribution Centre, located in the Vancouver area. The Inventory & Data administrator plays a key role in making sure that the Canadian Supply Chain team has visibility over their function and is able to move product through the Distribution Centre seamlessly.
By delivering reporting, data administration, and inventory management support for the Canadian Supply Chain team at Specsavers Canada, you will be ensuring that we are able to provide the efficient and excellent service that our customers have come to expect.
Key Responsibilities
Data Analysis and Reporting
Produce Supply Chain KPI and Inventory reports and distribute them to key stakeholders in the business.
Produce and maintain ad-hoc supply chain reporting for use across the function.
Maintenance of local Supply Chain data files.
Assist with supply chain data analysis.
Provide support to the Demand Planning Team through reporting processes.
Providing other Supply Chain reporting as required.
Operations Support
Monitoring of daily order file loads and collaborating with fulfilment centre and the IT support team on resolution of load failures.
Work alongside the fulfilment centre and the CS team to proactively monitor outstanding orders, arrangement of trials to customers if necessary and customer’s communications.
Identify potential product supply problems and work together with local and global product and supply team to proactively resolve issues.
Manage the escalation and communication process of faulty products to vendors and global supply team.
Manage monthly products returns to vendors and fulfilment centre.
Assist fulfilment centres and CS team with day-to-day order queries, cancellation, and address amendments.
Review operational processes with a view to improving efficiencies.
Inventory Management Support
Provide administrative support to facilitate Purchase Orders with vendors as required and ensure seamless operations from purchasing, delivery, receipt, reconciliation, and payment for inventory.
Ensure accurate record keeping of shipping information, payments, and other relevant records.
Prepare usage reports on a daily/weekly/monthly basis.
Infor M3 (WMS system) SME responsible for maintenance of data within the WMS system.
Working with the Product Team and Data team to ensure integrity of data within WMS system.
Assist with adding/removing SKUs from the WMS system and raising IT request form for support.
Work with fulfilment centre and IT to ensure products availability in the WMS system for fulfilment.
Work with group product category teams to understand future requirements.
Collaborate with Product Team and CRM for customer’s communication.
Perform system testing as required.
What We’re Looking For
Essential
3+ years experience in an administrative, reporting or analytics role.
Customer-focused and highly organized; genuinely enjoys answering questions and solving problems through an effective and creative approach.
IT literate, with advanced knowledge of Microsoft Excel, and with reporting and data handling skills.
Demonstrated capacity to determine priorities, meet strict deadlines and effectively balance competing demands and the ability to work under pressure both independently and as a member of a team.
Excellent written, verbal and interpersonal communication skills with the ability to prepare and present reports and documentation of high quality and the capacity to deal with a wide range of clients and staff.
Demonstrated capacity to exercise sound judgment, initiative, diplomacy, tact and discretion and proven ability to handle information, and materials in a confidential and appropriate manner.
Demonstrated team player with an ability to develop to team leader skills and mentor teams.
Nice to have
Experience within an Optical environment.
Experience within a Supply Chain environment.
Experience with running SQL queries.
Experience with warehouse management systems
Microsoft Power-BI
Our Fellow ‘Speccies’ Enjoy
Generous vacation allotment and 1 paid volunteer day
1 extra paid day off and an eyecare voucher on your birthday
RRSP matching
Quarterly performance bonus
Healthcare spending account
Health and dental benefits effective on your first day
Team and company social events
Behaviours We Value
Collaborative: We work together as one Specsavers to deliver our purpose
Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
Compassionate: We care, support, and help each other
Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term
We hope that in applying with us, you value these things as well!
Our Hybrid Work Model
Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.
Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.
💡 Quick Summary
Seeking a career-building opportunity? The SIT TM position is now open for candidates interested in the Helper Jobs sector. This role in Mississauga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
