Job Description
Experience: 6-8 years
Budget: 8-10 LPA
Location: Delhi Airport
Position: Site Lead
Duties include, but not limited to the following:
· Provide support to Level 2 support resources and handle tickets escalated by them and make sure to involve next level support on time (if required) to minimize the impact.
· Ensure all the defined contractual SLAs with customer targets are met.
· Regular meeting with Customer and ensure that all the feedback are recorded, and corrective/preventive measure are kept in place (if required)
· Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency.
· Candidate will be SPOC for any scheduled/emergency maintenance activity scheduled by customer which may impact our systems.
· Keeping track of the new released patches/hot fixes of relevant application OEMs and implementing at site by following proper change management procedure.
Budget: 8-10 LPA
Location: Delhi Airport
Position: Site Lead
Duties include, but not limited to the following:
· Provide support to Level 2 support resources and handle tickets escalated by them and make sure to involve next level support on time (if required) to minimize the impact.
· Ensure all the defined contractual SLAs with customer targets are met.
· Regular meeting with Customer and ensure that all the feedback are recorded, and corrective/preventive measure are kept in place (if required)
· Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency.
· Candidate will be SPOC for any scheduled/emergency maintenance activity scheduled by customer which may impact our systems.
· Keeping track of the new released patches/hot fixes of relevant application OEMs and implementing at site by following proper change management procedure.
💡 Quick Summary
Seeking a career-building opportunity? The Site Lead | Application Support position is now open for candidates interested in the Remote Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.