Job Description
Stegbar has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With our people's safety and development, our work environment's key priority is to provide a supportive, professional, welcoming environment for employees to develop to their full potential.
About our Opportunity
Reporting to the Customer Service Manager, the Site Service Supervisor plays a critical role in leading a team that delivers on our brand promise, ensuring the delivery of exceptional customer service, driving customer satisfaction and loyalty, and contributing to the overall success of the service department.
This role will oversee a small administrative team and a team of technicians on the road. As the manager, you will support, influence, and motivate the team and be accountable for the day-to-day supervision of service activities.
Key responsibilities include:
Providing leadership, direction, and guidance to the service team
Generating regular reports and analyses on service performance
Monitoring team performance against KPI’s and SLA’s
Managing customer escalations and troubleshooting solutions
Collaborating with other departments, such as sales and operations
Drive continuous process improvements to improve service performance
About You
You need to be approachable and have an open and transparent communication style whilst you balance competing priorities and demands in a high functioning environment. Your agile approach and ability to be pragmatic in providing quality customer service is a must, along with the capability of lateral thinking when resolving problems that arise.
You will have:
Experience leading, building and developing high performing and engaged teams
Experience preferably in a similar industry, multi-site, manufacturing custom orders to install
Ability to multitask, manage time and prioritise in a fast-paced environment
Proficient in MS Outlook, Word, Excel
Aptitude to learn technical product and systems knowledge
Self-awareness, emotional intelligence and resilience
Ability to work between core business hours of 7.30 am - 4:00 pm
About the Benefits
State-of-the-art manufacturing facility with on-site parking
Generous discounts on our extensive range of products
Ability to schedule leave every year over the Christmas period.
Additional paid day’s leave on your birthday, even if it falls on the weekend!
Flare benefits program - salary packaging, discounts and premium perks
Refer a friend and get rewarded with $$$ through our Employee Referral Program
Opportunities to cross-train, enhance your skills and advance your career
Employee Assistance Program access
Your Next Steps
Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at Stegbar Windows. Your dedication and skills will help us continue to provide the best experiences for our valued customers.
We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.
Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.
About our Opportunity
Reporting to the Customer Service Manager, the Site Service Supervisor plays a critical role in leading a team that delivers on our brand promise, ensuring the delivery of exceptional customer service, driving customer satisfaction and loyalty, and contributing to the overall success of the service department.
This role will oversee a small administrative team and a team of technicians on the road. As the manager, you will support, influence, and motivate the team and be accountable for the day-to-day supervision of service activities.
Key responsibilities include:
Providing leadership, direction, and guidance to the service team
Generating regular reports and analyses on service performance
Monitoring team performance against KPI’s and SLA’s
Managing customer escalations and troubleshooting solutions
Collaborating with other departments, such as sales and operations
Drive continuous process improvements to improve service performance
About You
You need to be approachable and have an open and transparent communication style whilst you balance competing priorities and demands in a high functioning environment. Your agile approach and ability to be pragmatic in providing quality customer service is a must, along with the capability of lateral thinking when resolving problems that arise.
You will have:
Experience leading, building and developing high performing and engaged teams
Experience preferably in a similar industry, multi-site, manufacturing custom orders to install
Ability to multitask, manage time and prioritise in a fast-paced environment
Proficient in MS Outlook, Word, Excel
Aptitude to learn technical product and systems knowledge
Self-awareness, emotional intelligence and resilience
Ability to work between core business hours of 7.30 am - 4:00 pm
About the Benefits
State-of-the-art manufacturing facility with on-site parking
Generous discounts on our extensive range of products
Ability to schedule leave every year over the Christmas period.
Additional paid day’s leave on your birthday, even if it falls on the weekend!
Flare benefits program - salary packaging, discounts and premium perks
Refer a friend and get rewarded with $$$ through our Employee Referral Program
Opportunities to cross-train, enhance your skills and advance your career
Employee Assistance Program access
Your Next Steps
Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at Stegbar Windows. Your dedication and skills will help us continue to provide the best experiences for our valued customers.
We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.
Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.
💡 Quick Summary
Seeking a career-building opportunity? The Site Service Supervisor position is now open for candidates interested in the Helper Jobs sector. This role in Rowville offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
