Job Description
Job : Operations
Primary Location : Asia-India-Chennai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 07/Jul/2026, 4:26:58 AM
Unposting Date : Ongoing
The Role Responsibilities
Job Role
The primary purpose of this role is to coordinate with stake holders, support them with their queries on system, support other HR Operations colleagues to deliver quality, integrated HR solutions by training and onboarding them on any changes to system and process. HR Operations Assistant Manager is accountable for ensuring the TAT, Productivity and Data quality of the product they handle and train the other team members to ultimately satisfies our customers.
Key Responsibilities
Manages and drives a high-performing team of HR Ops advisors.
Plays a key role in building the reputation of HR Ops so that employees and managers highly value the advice and support HR provides.
Holds team members personally accountable for resolving each employee or manager HR related requests that has been assigned to them.
Drives team member's accountability drive SCB values, and Group’s brand.
Manages escalated issues and complaints with urgency.
Efficiently manages the workflow, capacity and capability of the HR Ops team (e.g. work volume, staffing numbers and profiles).
Continually identifies opportunities for enhancing the customer experience by ensuring the HR Ops team members deliver quality customer service that effectively resolve employee and manager HR related services.
Identifies and handles employees’ feedback both reactively (i.e. escalations) and proactively (e.g. root causes, trends or themes).
Ensures that each team member has an Individual Development Objectives in place. Drives high engagement within the team and recognizes outstanding performance within the team through reward, recognition and development opportunities.
Ensures retention of team members by providing career path, growth and development opportunities for advisors.
Should own the process and handle each case as a priority and identify and removes process wastes / process improvements.
Successfully implement best practices into own team and migrates them to other teams / units.
Ensure appropriate and adequate documentation is in place for process actions.
Priorities and schedule own work accordingly to meet workload peaks and troughs.
Communicate own work plan issues and escalates potential bottlenecks.
Compliance with all applicable Rules / Regulations and Company and Group Policies.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the a to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
GPS HR Leads, Country Heads of HR, HR Service Delivery Country Heads, Risk, Compliance and Regulatory teams
Other Responsibilities
Embed Here for Good and Group’s brand and value.
Collectively responsible for delivering efficiency, quality and service goals and targets associated with the function.
Our Ideal Candidate
Any Graduate, preferably postgraduate in Human Resources.
5 years work experience in the area of data processing Operations in BPO / Banking / Recruitment / HR Consulting companies.
The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives.
Has in-depth knowledge of one or more process / products and is regarded as an expert.
Excellent spoken and written communication skills, including effective questioning and active listening.
Demonstrates excellent customer relations skills.
Role Specific Technical Competencies
Project Management
Service Delivery and Operations Management
Business Strategy and Model
PeopleSoft / SuccessFactors knowledge
HR Process Knowledge
Business Governance and Support
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Primary Location : Asia-India-Chennai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 07/Jul/2026, 4:26:58 AM
Unposting Date : Ongoing
The Role Responsibilities
Job Role
The primary purpose of this role is to coordinate with stake holders, support them with their queries on system, support other HR Operations colleagues to deliver quality, integrated HR solutions by training and onboarding them on any changes to system and process. HR Operations Assistant Manager is accountable for ensuring the TAT, Productivity and Data quality of the product they handle and train the other team members to ultimately satisfies our customers.
Key Responsibilities
Manages and drives a high-performing team of HR Ops advisors.
Plays a key role in building the reputation of HR Ops so that employees and managers highly value the advice and support HR provides.
Holds team members personally accountable for resolving each employee or manager HR related requests that has been assigned to them.
Drives team member's accountability drive SCB values, and Group’s brand.
Manages escalated issues and complaints with urgency.
Efficiently manages the workflow, capacity and capability of the HR Ops team (e.g. work volume, staffing numbers and profiles).
Continually identifies opportunities for enhancing the customer experience by ensuring the HR Ops team members deliver quality customer service that effectively resolve employee and manager HR related services.
Identifies and handles employees’ feedback both reactively (i.e. escalations) and proactively (e.g. root causes, trends or themes).
Ensures that each team member has an Individual Development Objectives in place. Drives high engagement within the team and recognizes outstanding performance within the team through reward, recognition and development opportunities.
Ensures retention of team members by providing career path, growth and development opportunities for advisors.
Should own the process and handle each case as a priority and identify and removes process wastes / process improvements.
Successfully implement best practices into own team and migrates them to other teams / units.
Ensure appropriate and adequate documentation is in place for process actions.
Priorities and schedule own work accordingly to meet workload peaks and troughs.
Communicate own work plan issues and escalates potential bottlenecks.
Compliance with all applicable Rules / Regulations and Company and Group Policies.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the a to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
GPS HR Leads, Country Heads of HR, HR Service Delivery Country Heads, Risk, Compliance and Regulatory teams
Other Responsibilities
Embed Here for Good and Group’s brand and value.
Collectively responsible for delivering efficiency, quality and service goals and targets associated with the function.
Our Ideal Candidate
Any Graduate, preferably postgraduate in Human Resources.
5 years work experience in the area of data processing Operations in BPO / Banking / Recruitment / HR Consulting companies.
The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives.
Has in-depth knowledge of one or more process / products and is regarded as an expert.
Excellent spoken and written communication skills, including effective questioning and active listening.
Demonstrates excellent customer relations skills.
Role Specific Technical Competencies
Project Management
Service Delivery and Operations Management
Business Strategy and Model
PeopleSoft / SuccessFactors knowledge
HR Process Knowledge
Business Governance and Support
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The SME | GPS HR Operations position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
