Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
About the Role (your why)
Join our successful and growing Dynamics D365 CE team to help lead the solution design and define the technical requirements for our varied customer engagements. We’re looking for someone with the solutional breadth and depth combined with extensive industry experience to define, lead and deliver quality business outcomes to our clients. As the Solution Architect you’ll be required to lead the solution design for customers as well as build out the ever growing AI and Business Solutions suite of in house products
What you’ll do
Interacting with the customer - being the key driver of solution designs and fulfilling the role of trusted advisor, thought leader asnd relationship manager with the customers technical authorities
Supporting sales activity - configuring demo’s, creating presentations and supporting business and sales personnel within the sales process
Leading and supporting the wider team - enabling the D365 team members to “Stay up to date” through regular presentations on current and upcoming tools and products, and ensuring best practise is maintained
Staying up to date - upskilling, learning and training peers on Microsoft stack and related products that may relate to current, historic and future implementations
Product development within the AI business solutions space, build out use cases to technical and service based products for target verticals and common pan- business scenarios
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs
What you’ll bring
You’ll have plenty of experience leading the design and implementation of highly integrated Microsoft Dynamics CE and Power Platform business solutions. Experience with Dynamics 365 Customer Engagement (CE) is essential where you’ve been involved in everything from Pre-sales, design, completed full multiphase implementations
You’ll be comfortable with all relevant technical possibilities of the Power Platform, focused on Dynamics 365 Customer Engagement, and have a desire to understand the customer’s problem to ultimately craft and design solutions for the many and varied challenges you’ll face
Strong solutional knowledge of Dynamics CE and ideally development experience with Microsoft and integration focused technologies including
Experience translating business solutions and complex client ecosystems into solutions, and producing quality designs, both within Dynamics 365 and in the wider context of digital business transformations
Solid experience in driving customer facing engagements
Advanced knowledge of integration concepts, CE design paradigms, an AI focus and a curiosity to learn about the new platform capabilities
A great track record of coaching technical staff as a team to maximise performance, satisfaction, and elevate team capability
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
About the Role (your why)
Join our successful and growing Dynamics D365 CE team to help lead the solution design and define the technical requirements for our varied customer engagements. We’re looking for someone with the solutional breadth and depth combined with extensive industry experience to define, lead and deliver quality business outcomes to our clients. As the Solution Architect you’ll be required to lead the solution design for customers as well as build out the ever growing AI and Business Solutions suite of in house products
What you’ll do
Interacting with the customer - being the key driver of solution designs and fulfilling the role of trusted advisor, thought leader asnd relationship manager with the customers technical authorities
Supporting sales activity - configuring demo’s, creating presentations and supporting business and sales personnel within the sales process
Leading and supporting the wider team - enabling the D365 team members to “Stay up to date” through regular presentations on current and upcoming tools and products, and ensuring best practise is maintained
Staying up to date - upskilling, learning and training peers on Microsoft stack and related products that may relate to current, historic and future implementations
Product development within the AI business solutions space, build out use cases to technical and service based products for target verticals and common pan- business scenarios
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs
What you’ll bring
You’ll have plenty of experience leading the design and implementation of highly integrated Microsoft Dynamics CE and Power Platform business solutions. Experience with Dynamics 365 Customer Engagement (CE) is essential where you’ve been involved in everything from Pre-sales, design, completed full multiphase implementations
You’ll be comfortable with all relevant technical possibilities of the Power Platform, focused on Dynamics 365 Customer Engagement, and have a desire to understand the customer’s problem to ultimately craft and design solutions for the many and varied challenges you’ll face
Strong solutional knowledge of Dynamics CE and ideally development experience with Microsoft and integration focused technologies including
Experience translating business solutions and complex client ecosystems into solutions, and producing quality designs, both within Dynamics 365 and in the wider context of digital business transformations
Solid experience in driving customer facing engagements
Advanced knowledge of integration concepts, CE design paradigms, an AI focus and a curiosity to learn about the new platform capabilities
A great track record of coaching technical staff as a team to maximise performance, satisfaction, and elevate team capability
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
💡 Quick Summary
Seeking a career-building opportunity? The Solution Architect | D365 CE position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
