Job Description
The HSI Donesafe Solution Architect is a senior position within the demand function of Customer Operations. This role will have a key focus working in the pre-sales phase, working closely with prospective and existing clients to understand their unique challenges and design comprehensive, innovative technical solutions. Being highly capable with our products, your key responsibilities include enhancing the customer experience through solutions, building function technical capability and driving innovation through design principles.
This role will have an Donesafe implementation component – providing Implementation Managers with assistance on complex technical customer projects, leading proof of concepts, and providing integration expertise and solution consultancy. As a senior specialist, you will be expected to assist in the upskilling of other implementers sharing your knowledge and experience. This role is ideal for a highly motivated and customer centric individual who thrives on solving complex technical challenges and plays a crucial role in driving business growth through expert solutioning.
Essential Functions
Stakeholder Interaction:
Work closely with other stakeholders to align and support product and project goals and associated technical constraints.
Present and communicate complex technical solutions to both technical and non-technical stakeholders (internal and external).
Proactively engage with prospects, clients and partners to gather feedback and refine solutions accordingly.
Solution Design:
Collaborate with internal and external stakeholders to gather and translate business requirements into detailed Donesafe technical specifications.
Design scalable and reusable solutions
Provide input into evaluating and refining frameworks, methodologies and processes to improve HSI Donesafe Customer Implementation experience.
Architect robust, scalable, and tailored technical solutions that address complex customer needs, leveraging our full suite of products and services. This includes developing detailed solution proposals, diagrams, and technical specifications.
Project Delivery
Support complex technical project delivery items such as bespoke integrations and specialty consultancy
Document requirements and scope enterprise projects, including complex change requests
Assist with establishing revised change request scoping strategies and processes
Support escalated customers with expert advice and remediation through the solution
Capability & Technical Leadership:
Provide input to other delivery departments for improvements to Donesafe solutions, ensuring these adhere to Implementation methodology and principles and meet technical requirements.
Sales & Pre Sales:
Assist in bid management for technical solutions
Assist in establishing services bid management processes
Proof of concepts
Provide accurate technical scoping and effort estimations for proposed solutions, contributing to pricing strategies and project planning
Innovation and Continuous Improvement:
Stay updated with Product developments and how they relate to industry trends.
Drive innovation by proposing new ideas and approaches for technical solutions and process improvements.
Identify potential revenue generating opportunities through engagement with prospects
Requirements
Competencies
Problem-Solving – the ability to think outside the box, innovate and provide solutions for delivery challenges
Software development methodologies - Strong knowledge of software development methodologies and technologies
Collaboration – the ability to work collaboratively with senior Internal and external stakeholders
Innovation – Improve customer experience and implementation process by being creative, willing to experiment with new approaches, and continuously learning within organisational boundaries.
Execution focused – A team player who is driven to ensure the best possible outcome for the Customer and HSI Donesafe in a timely manner
Adaptability - The ability to balance competing priorities in a fast-paced, exciting environment
Commercial Awareness – Demonstrate understanding of the wider commercial impacts of decisions and solutions
Qualifications
Technical pre-sales experience
Experience supporting and delivering software implementations
Minimum 5 years Donesafe Implementation and Integration experience
Familiarity with cloud platforms
Experience supporting technical teams
Experience supporting both medium and enterprise clients
Familiarity with agile and waterfall methodologies
Expertise with database technologies
Proficient in Microsoft 365 suite
Benefits
Access to a confidential and free EAP Service (Employee Assistance Program)
Birthday Bonus Day – A day of paid leave for your birthday!
Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
Free Skin Checks & Flu Vaccines
A flexible and hybrid working environment - with free Coffee and Snacks in the office!
Office Lunch provided monthly
A collaborative and supportive team-based environment
This role will have an Donesafe implementation component – providing Implementation Managers with assistance on complex technical customer projects, leading proof of concepts, and providing integration expertise and solution consultancy. As a senior specialist, you will be expected to assist in the upskilling of other implementers sharing your knowledge and experience. This role is ideal for a highly motivated and customer centric individual who thrives on solving complex technical challenges and plays a crucial role in driving business growth through expert solutioning.
Essential Functions
Stakeholder Interaction:
Work closely with other stakeholders to align and support product and project goals and associated technical constraints.
Present and communicate complex technical solutions to both technical and non-technical stakeholders (internal and external).
Proactively engage with prospects, clients and partners to gather feedback and refine solutions accordingly.
Solution Design:
Collaborate with internal and external stakeholders to gather and translate business requirements into detailed Donesafe technical specifications.
Design scalable and reusable solutions
Provide input into evaluating and refining frameworks, methodologies and processes to improve HSI Donesafe Customer Implementation experience.
Architect robust, scalable, and tailored technical solutions that address complex customer needs, leveraging our full suite of products and services. This includes developing detailed solution proposals, diagrams, and technical specifications.
Project Delivery
Support complex technical project delivery items such as bespoke integrations and specialty consultancy
Document requirements and scope enterprise projects, including complex change requests
Assist with establishing revised change request scoping strategies and processes
Support escalated customers with expert advice and remediation through the solution
Capability & Technical Leadership:
Provide input to other delivery departments for improvements to Donesafe solutions, ensuring these adhere to Implementation methodology and principles and meet technical requirements.
Sales & Pre Sales:
Assist in bid management for technical solutions
Assist in establishing services bid management processes
Proof of concepts
Provide accurate technical scoping and effort estimations for proposed solutions, contributing to pricing strategies and project planning
Innovation and Continuous Improvement:
Stay updated with Product developments and how they relate to industry trends.
Drive innovation by proposing new ideas and approaches for technical solutions and process improvements.
Identify potential revenue generating opportunities through engagement with prospects
Requirements
Competencies
Problem-Solving – the ability to think outside the box, innovate and provide solutions for delivery challenges
Software development methodologies - Strong knowledge of software development methodologies and technologies
Collaboration – the ability to work collaboratively with senior Internal and external stakeholders
Innovation – Improve customer experience and implementation process by being creative, willing to experiment with new approaches, and continuously learning within organisational boundaries.
Execution focused – A team player who is driven to ensure the best possible outcome for the Customer and HSI Donesafe in a timely manner
Adaptability - The ability to balance competing priorities in a fast-paced, exciting environment
Commercial Awareness – Demonstrate understanding of the wider commercial impacts of decisions and solutions
Qualifications
Technical pre-sales experience
Experience supporting and delivering software implementations
Minimum 5 years Donesafe Implementation and Integration experience
Familiarity with cloud platforms
Experience supporting technical teams
Experience supporting both medium and enterprise clients
Familiarity with agile and waterfall methodologies
Expertise with database technologies
Proficient in Microsoft 365 suite
Benefits
Access to a confidential and free EAP Service (Employee Assistance Program)
Birthday Bonus Day – A day of paid leave for your birthday!
Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
Free Skin Checks & Flu Vaccines
A flexible and hybrid working environment - with free Coffee and Snacks in the office!
Office Lunch provided monthly
A collaborative and supportive team-based environment
💡 Quick Summary
Seeking a career-building opportunity? The Solution Architect (DONESAFE) position is now open for candidates interested in the Architect / Interior Designer Jobs sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Architect / Interior Designer Jobs is a plus.
