Job Description
Total experience 6-8 Years, Sprinklr specific experience 3+ years
• In-depth knowledge of Contact Centre Technology particularly voice application development: Sales Campaign creation, IVR and Voice Bots.
• Very good understanding of Sprinklr workflows, Rules Engine, Roles, Reporting modules in Sprinklr
• Working experience on any of the compatible platforms: Aspect/Alvaria CxP IVR / Sprinklr AI / Genesys IVR / Cognigy AI etc.
• Complete understanding and working experience of Voice application design, analysis, and development.
• Ability to analyse voice call flows based on business use-cases: experience with MS-Visio or Lucid Flows.
• Programming experience with JavaScript/Groovy Script including JSON Objects is a must.
• Prior experience in integrating applications with SOAP/REST APIs for backend CRMs.
• Understanding of voice application languages e.g. VXML, CCXML and GRXML.
• Good knowledge of Contact Center concepts e.g. call-routing, and non-voice-routing e.g. Emails/Chats.
• Candidate should be able to design and troubleshoot routing workflows for Voice and Non-Voice interactions.
• Candidate must also understand application development on SaaS platforms: preferred Sprinklr CCaaS
• Prior experience in writing and presenting technical specification documents.
• In-depth knowledge of Contact Centre Technology particularly voice application development: Sales Campaign creation, IVR and Voice Bots.
• Very good understanding of Sprinklr workflows, Rules Engine, Roles, Reporting modules in Sprinklr
• Working experience on any of the compatible platforms: Aspect/Alvaria CxP IVR / Sprinklr AI / Genesys IVR / Cognigy AI etc.
• Complete understanding and working experience of Voice application design, analysis, and development.
• Ability to analyse voice call flows based on business use-cases: experience with MS-Visio or Lucid Flows.
• Programming experience with JavaScript/Groovy Script including JSON Objects is a must.
• Prior experience in integrating applications with SOAP/REST APIs for backend CRMs.
• Understanding of voice application languages e.g. VXML, CCXML and GRXML.
• Good knowledge of Contact Center concepts e.g. call-routing, and non-voice-routing e.g. Emails/Chats.
• Candidate should be able to design and troubleshoot routing workflows for Voice and Non-Voice interactions.
• Candidate must also understand application development on SaaS platforms: preferred Sprinklr CCaaS
• Prior experience in writing and presenting technical specification documents.
💡 Quick Summary
Seeking a career-building opportunity? The Sprinklr resources position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.