Sr IT Infrastructure Engineer
Job details
Job description, work day and responsibilities
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience
5+ years of Citrix and AVD Infrastructure Experience: Proficient in Citrix and AVD infrastructure, with experience in deployments in both on-premises and cloud environments
VDI Support Tools: Experience with VDI support tools such as NERDIO, ControlUp, and Citrix
Cloud Environments: Skilled in transitioning on-premises virtual infrastructure to cloud environments
Government/Federal Cloud Tenants: Experience with deployments and management of VDI resources within Government/Federal controlled cloud tenants
Required Government/Federal Contractor Screenings
General Services Administration (GSA) required for job scope - existing GSA determination done or willingness to pursue
Candidates must be willing to complete any necessary government-required background screenings to support and gain access to federal tenants and environments
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation
Benefits
This information reflects the anticipated base salary range for this position based on current national data
Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$82,+6+ - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing
We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process
Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)
Responsibilities
We’re invested in providing the flexibility you need to thrive and deliver lasting impact
Lumen is seeking an experienced VDI and Virtualization Engineer to manage, maintain, and implement Virtualized Desktop and Applications within our internal Citrix Xendesk/XenApp and Azure Virtual Desktop (AVD) environments
Support existing VDI infrastructure for large size internal deployment and transition services from on-premises hosting to the cloud, with a focus on enhancing user experience, optimizing costs, and implementing new automations to improve the delivery
Accountable for Citrix infrastructure, including XenApp, XenDesktop, and Azure Virtual Desktop (AVD) environments and infrastructure
Including maintenance, patching, tuning, health checks, capacity planning, and overall performance of the virtual desktop systems
Implement and maintain security measures to protect Citrix and AVD environments
Ensure compliance with enterprise security policies and industry standards
Responsible for the implementation of new systems, upgrades, migrations, and modifications, including thorough planning, testing, coordinating, and scheduling for clients
Provide incident response and problem management, including identifying the root cause of system problems and addressing configuration issues that result in operational performance degradation or system outages
Monitor system performance and implement necessary adjustments to optimize performance
Use monitoring tools to proactively identify and address potential issues
Act as a Subject Matter Expert (SME) in matters pertaining to Virtualization of desktops and applications, regarding the respective technologies hosted or supported, capable of architecting and designing the respective technologies' architecture
Develop and maintain documentation for infrastructure processes and configurations
Provide technical support and training to end-users and other IT staff
Participate in on-call rotation for after-hours support for critical incidents/outages
Job description
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.
Role Overview
Lumen is seeking an experienced VDI and Virtualization Engineer to manage, maintain, and implement Virtualized Desktop and Applications within our internal Citrix Xendesk/XenApp and Azure Virtual Desktop (AVD) environments. Support existing VDI infrastructure for large size internal deployment and transition services from on-premises hosting to the cloud, with a focus on enhancing user experience, optimizing costs, and implementing new automations to improve the delivery.
Key Responsibilities
• Accountable for Citrix infrastructure, including XenApp, XenDesktop, and Azure Virtual Desktop (AVD) environments and infrastructure. Including maintenance, patching, tuning, health checks, capacity planning, and overall performance of the virtual desktop systems.
• Implement and maintain security measures to protect Citrix and AVD environments. Ensure compliance with enterprise security policies and industry standards.
• Responsible for the implementation of new systems, upgrades, migrations, and modifications, including thorough planning, testing, coordinating, and scheduling for clients.
• Provide incident response and problem management, including identifying the root cause of system problems and addressing configuration issues that result in operational performance degradation or system outages.
• Monitor system performance and implement necessary adjustments to optimize performance. Use monitoring tools to proactively identify and address potential issues.
• Act as a Subject Matter Expert (SME) in matters pertaining to Virtualization of desktops and applications, regarding the respective technologies hosted or supported, capable of architecting and designing the respective technologies' architecture.
• Develop and maintain documentation for infrastructure processes and configurations.
• Provide technical support and training to end-users and other IT staff.
• Participate in on-call rotation for after-hours support for critical incidents/outages.
Required Expertise And Experience
• Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience.
• 5+ years of Citrix and AVD Infrastructure Experience: Proficient in Citrix and AVD infrastructure, with experience in deployments in both on-premises and cloud environments.
• VDI Support Tools: Experience with VDI support tools such as NERDIO, ControlUp, and Citrix.
• Cloud Environments: Skilled in transitioning on-premises virtual infrastructure to cloud environments.
• Government/Federal Cloud Tenants: Experience with deployments and management of VDI resources within Government/Federal controlled cloud tenants.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Citrix Certified Associate) are a plus.
Required Government/Federal Contractor Screenings
• General Services Administration (GSA) required for job scope - existing GSA determination done or willingness to pursue.
• Candidates must be willing to complete any necessary government-required background screenings to support and gain access to federal tenants and environments. This may include additional US Government/Federal screenings in the future.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$82,+6+ - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$+1,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn More About Lumen's
• Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)
• Bonus Structure
Requisition #: 336663
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, ****** orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
02/08/2025
Company address
You will be redirected to another website to apply.
Offer ID: #1025609,
Published: 1 week ago,
Company registered: 8 months ago
