Job Description
#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees an individual as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts
About the Team!
Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organization that touches every part of Uber!
About the Role!
You will be responsible for driving large-scale strategic programs aimed at enhancing the experience for our Earners and Spenders on the Uber platform. Lead initiatives that prioritize customer satisfaction, loyalty, and operational efficiency. Your work will directly impact the progress of our platform and contribute to the growth of Uber's business in the APAC region.
You will be responsible for handling senior stakeholder relations from strategy and planning perspective, with a specific focus on the India market. You will work closely with cross-functional teams, including Customer Experience (CX), Operations and broader Global CommOps, to develop and implement initiatives that align with the company's overall goals and objectives. Your ability to develop strong relationships, influence key partners, and demonstrate exceptional problem-solving skills in a developing and ambiguous business environment will be crucial to the success of your role.
The Impact You'll Have
As a Senior Manager of Strategy and Planning, you will have the opportunity to make a significant impact on Uber's customer service network and contribute to shaping the future of the company. This role offers an exciting and dynamic environment where you will work with a diverse and versatile cross functional team dedicated to delivering exceptional service to our Uber community.
Own and champion relationships with senior stakeholders: Cultivate strong relationships with market CX teams and continue to raise the bar in terms of delivering value that enables CX teams in creating a magical experience for Uber customers
Collaborate with global, regional, and functional leads: Understand the strategic plan and program requirements, ensuring alignment and effective execution across APAC.
Develop deep strategic insights: Provide valuable inputs, analysis and useful insights for India specific as well as APAC-spanning projects, shaping Uber CommOps’s direction in the market.
Lead critical programs independently: Drive critical projects that enhance the overall experience for earners and spenders, addressing region/market-specific needs and priorities.
Effectively prioritize and lead a large volume of program tactics: Ensure timely execution of key initiatives while balancing high-reaching priorities and resources.
Facilitate and encourage the adoption of business standardization processes and methodologies: Drive consistency and efficiency across the organization through collaboration with relevant teams.
Design and facilitate business reviews: Design review processes to evaluate performance, identify improvement areas, and implement concrete recommendations for operational efficiency and growth.
The Experience You'll Bring
5-8 years in consulting, corporate strategy, or data-savvy program management role: Proven experience in these areas, showcasing the ability to analyze business problems and develop strategic solutions.
Strong analytical and presentation skills: Ability to collect and analyze data, derive meaningful insights, and effectively communicate findings to diverse audiences.
Critical thinking and master problem solver: Develops new frameworks for sophisticated problems, engages other specialists for feedback and integrates it optimally. Ability to work effectively with broader range of partners from different cultural backgrounds and to make recommendations
Program Management experience : Proven record of autonomously running structured, well-coordinated projects, ensuring successful delivery within specified timelines and budgets.
Worked with large distributed and cross-functional teams: Experience collaborating with teams across the globe, fostering collaboration and achieving common goals.
Planning and Organisation: Appropriately prioritizing and planning of projects and/or tasks that enhance the benefit for the organization. Setting up and maintaining systems to appropriately structure and keep track of tasks and projects
What's in it for you?
Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it’s like to work at Uber today.
Doing your best work means being your best self. At Uber, our focus is to support your overall wellbeing by offering a comprehensive set of benefits so you can be your best authentic self. We want to help our go-getters thrive and make it easier to handle life's expected and unexpected events, wherever you may be. #OneUber
Uber credits: Receive credits for Rides plus a discount. Credits are refreshed monthly and expire at the end of the month if not used.
Wellbeing reimbursement: Receive a wellbeing stipend for your physical and mental wellbeing, from gym memberships to fitness wearables.
Executive Health Check: One-time annual Health Screening Service via Apollo 24/7
Cell Phone Program: Employees can elect to receive a corporate cell phone or monthly phone allowance.
Paid Parental Leave: Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement).
The benefits mentioned here, to the extent they are in addition to those minimum statutory requirements, are provided at Uber’s sole discretion and are subject to change in the future. Terms and conditions may apply to each benefit.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, ****** orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
About the Team!
Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organization that touches every part of Uber!
About the Role!
You will be responsible for driving large-scale strategic programs aimed at enhancing the experience for our Earners and Spenders on the Uber platform. Lead initiatives that prioritize customer satisfaction, loyalty, and operational efficiency. Your work will directly impact the progress of our platform and contribute to the growth of Uber's business in the APAC region.
You will be responsible for handling senior stakeholder relations from strategy and planning perspective, with a specific focus on the India market. You will work closely with cross-functional teams, including Customer Experience (CX), Operations and broader Global CommOps, to develop and implement initiatives that align with the company's overall goals and objectives. Your ability to develop strong relationships, influence key partners, and demonstrate exceptional problem-solving skills in a developing and ambiguous business environment will be crucial to the success of your role.
The Impact You'll Have
As a Senior Manager of Strategy and Planning, you will have the opportunity to make a significant impact on Uber's customer service network and contribute to shaping the future of the company. This role offers an exciting and dynamic environment where you will work with a diverse and versatile cross functional team dedicated to delivering exceptional service to our Uber community.
Own and champion relationships with senior stakeholders: Cultivate strong relationships with market CX teams and continue to raise the bar in terms of delivering value that enables CX teams in creating a magical experience for Uber customers
Collaborate with global, regional, and functional leads: Understand the strategic plan and program requirements, ensuring alignment and effective execution across APAC.
Develop deep strategic insights: Provide valuable inputs, analysis and useful insights for India specific as well as APAC-spanning projects, shaping Uber CommOps’s direction in the market.
Lead critical programs independently: Drive critical projects that enhance the overall experience for earners and spenders, addressing region/market-specific needs and priorities.
Effectively prioritize and lead a large volume of program tactics: Ensure timely execution of key initiatives while balancing high-reaching priorities and resources.
Facilitate and encourage the adoption of business standardization processes and methodologies: Drive consistency and efficiency across the organization through collaboration with relevant teams.
Design and facilitate business reviews: Design review processes to evaluate performance, identify improvement areas, and implement concrete recommendations for operational efficiency and growth.
The Experience You'll Bring
5-8 years in consulting, corporate strategy, or data-savvy program management role: Proven experience in these areas, showcasing the ability to analyze business problems and develop strategic solutions.
Strong analytical and presentation skills: Ability to collect and analyze data, derive meaningful insights, and effectively communicate findings to diverse audiences.
Critical thinking and master problem solver: Develops new frameworks for sophisticated problems, engages other specialists for feedback and integrates it optimally. Ability to work effectively with broader range of partners from different cultural backgrounds and to make recommendations
Program Management experience : Proven record of autonomously running structured, well-coordinated projects, ensuring successful delivery within specified timelines and budgets.
Worked with large distributed and cross-functional teams: Experience collaborating with teams across the globe, fostering collaboration and achieving common goals.
Planning and Organisation: Appropriately prioritizing and planning of projects and/or tasks that enhance the benefit for the organization. Setting up and maintaining systems to appropriately structure and keep track of tasks and projects
What's in it for you?
Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it’s like to work at Uber today.
Doing your best work means being your best self. At Uber, our focus is to support your overall wellbeing by offering a comprehensive set of benefits so you can be your best authentic self. We want to help our go-getters thrive and make it easier to handle life's expected and unexpected events, wherever you may be. #OneUber
Uber credits: Receive credits for Rides plus a discount. Credits are refreshed monthly and expire at the end of the month if not used.
Wellbeing reimbursement: Receive a wellbeing stipend for your physical and mental wellbeing, from gym memberships to fitness wearables.
Executive Health Check: One-time annual Health Screening Service via Apollo 24/7
Cell Phone Program: Employees can elect to receive a corporate cell phone or monthly phone allowance.
Paid Parental Leave: Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement).
The benefits mentioned here, to the extent they are in addition to those minimum statutory requirements, are provided at Uber’s sole discretion and are subject to change in the future. Terms and conditions may apply to each benefit.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, ****** orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
💡 Quick Summary
Seeking a career-building opportunity? The Sr Manager| Strategy and Planning| APAC Community Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
