Staff End User Services Engineer

Qualifications
Millions of people experience Synaptics every day
Strong understanding of IT systems, networking, and security
Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues efficiently
Positive attitude and work ethic; unafraid to ask questions and explore new ideas
Resourceful and able to solve problems through adapting technology and a solid understanding of infrastructure
Excellent verbal and written communication and skills including the ability to communicate clearly with technical and non-technical users
Strong team-oriented interpersonal and communication skills through conflict resolution and inter-dependence relationship building
Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent
8+ years of relevant technical experience in IT support or a similar role
Benefits
The typical base pay range for this position is USD $86,000 - $135,300 per year
Individual pay is determined by many factors including work location, job-related skills, experience, and relevant education or training
This position is also eligible for a discretionary annual performance bonus, equity, and other benefits
Responsibilities
The ideal candidate will have extensive experience in providing technical support and maintaining end-user computing environments, including desktops, laptops, mobile devices, and applications
This role is responsible troubleshooting, resolving technical issues, and ensuring optimal performance of IT systems
Additionally, the candidate will provide dedicated support to executive leadership and contribute to the strategic direction of the IT support team
This position reports to the Director, IT User Services
Install, configure, and maintain end-user hardware, software, and peripheral devices
Diagnose and resolve technical issues related to computer systems, software, and hardware
Respond to end-user help requests promptly, including problem recognition, research, isolation, and resolution
Ensure security and privacy of end-user workstations by implementing and maintaining appropriate systems and policies
Assist in the development and implementation of end-user training programs to enhance productivity
Perform routine audits of systems and software to ensure compliance with established standards and policies
Manage and maintain inventory of all hardware, software, and resources related to end-user computing
Provide high-priority technical support to executives, ensuring minimal downtime and optimal performance of their devices and applications
Develop and execute training sessions for executives and stakeholders on new technologies and IT policies
Mentor developing technicians, providing guidance and support to enhance their development and performance
Contribute to the strategic direction of the IT support team by identifying best practices and recommending innovative solutions
Stay current with the latest technologies and products relevant to end-user computing
Customer focused, proactive, self-starter with the ability to adapt effectively and rapidly to changing environments and situations
High level of personal integrity, professional with confidential matters, and demonstrate an appropriate level of judgment
Well organized with strong attention to detail; proactively ensures work is accurate
Job description
Description

Millions of people experience Synaptics every day. Our technology impacts how people see, hear, touch, and engage with a wide range of IoT applications -- at home, at work, in the car or on the go.

We solve complex challenges alongside the most influential companies in the industry, using the most advanced algorithms in areas such as machine learning, biometrics and video processing, combined with world class software and silicon development.

Overview

Synaptics is looking for a Staff End User Services Engineer to join our dynamic and growing organization. The ideal candidate will have extensive experience in providing technical support and maintaining end-user computing environments, including desktops, laptops, mobile devices, and applications. This role is responsible troubleshooting, resolving technical issues, and ensuring optimal performance of IT systems. Additionally, the candidate will provide dedicated support to executive leadership and contribute to the strategic direction of the IT support team. This position reports to the Director, IT User Services.

The typical base pay range for this position is USD $86,000 - $135,300 per year. Individual pay is determined by many factors including work location, job-related skills, experience, and relevant education or training. This position is also eligible for a discretionary annual performance bonus, equity, and other benefits. Note that compensation listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Responsibilities & Competencies

Job Duties
• Install, configure, and maintain end-user hardware, software, and peripheral devices
• Diagnose and resolve technical issues related to computer systems, software, and hardware
• Respond to end-user help requests promptly, including problem recognition, research, isolation, and resolution
• Ensure security and privacy of end-user workstations by implementing and maintaining appropriate systems and policies
• Assist in the development and implementation of end-user training programs to enhance productivity
• Perform routine audits of systems and software to ensure compliance with established standards and policies
• Manage and maintain inventory of all hardware, software, and resources related to end-user computing
• Provide high-priority technical support to executives, ensuring minimal downtime and optimal performance of their devices and applications
• Develop and execute training sessions for executives and stakeholders on new technologies and IT policies
• Mentor developing technicians, providing guidance and support to enhance their development and performance
• Contribute to the strategic direction of the IT support team by identifying best practices and recommending innovative solutions
• Stay current with the latest technologies and products relevant to end-user computing
• Competencies
• Strong understanding of IT systems, networking, and security
• Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues efficiently
• Customer focused, proactive, self-starter with the ability to adapt effectively and rapidly to changing environments and situations
• High level of personal integrity, professional with confidential matters, and demonstrate an appropriate level of judgment
• Well organized with strong attention to detail; proactively ensures work is accurate
• Positive attitude and work ethic; unafraid to ask questions and explore new ideas
• Resourceful and able to solve problems through adapting technology and a solid understanding of infrastructure
• Excellent verbal and written communication and skills including the ability to communicate clearly with technical and non-technical users
• Strong team-oriented interpersonal and communication skills through conflict resolution and inter-dependence relationship building

Qualifications (Requirements)
• Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent
• 8+ years of relevant technical experience in IT support or a similar roleCertifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are preferred
• Demonstrated proficiency in Windows and macOS operating systems
• Experience with mobile device management (MDM) solutions
• Knowledge of networking protocols and troubleshooting
• Hands on experience creating and maintain documentation for IT solutions, processes and procedures
• Highly proficient with IT Service management (ITSM) framework and processes
• Experience providing on-site and remote support
• Ability to work flexible hours and be on-call as needed
• Occasional travel up to 10% is required

Belief in Diversity

Synaptics is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, ****** orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

United States
California
San Jose Show on map Get directions