Job Description
Job Title: State Head - Gold Loan
Function/ Department: Gold Loan
Job Purpose
The State Head – Gold Loan is responsible for driving gold loan business growth across multiple channels within the assigned state. This includes identifying high-potential locations, expanding distribution networks beyond branch banking, and leading a team of dedicated sales professionals. The role demands strategic planning, operational excellence, and a strong focus on customer experience and portfolio quality.
Roles & Responsibilities
Identify branches and potential locations for gold loan business through market surveys and competitive analysis of NBFCs and banks.
Expand distribution channels by identifying and activating non-branch avenues for gold loan acquisition.
Ensure productivity of Gold Loan Officers (GLOs), targeting a minimum of ₹ lakhs per month in new business and achieving 80% renewals on eligible customers.
Recruit and manage dedicated gold loan personnel, including Gold Loan Officers, Territory Managers, and Area Sales Heads.
Grow the Assets Under Management (AUM) for gold loan products while meeting revenue, cost, profitability, and portfolio quality targets.
Collaborate with the Product Head – Business Loan to offer comprehensive funding solutions and ensure DSTs are appropriately incentivized.
Ensure timely renewals of gold loan customers to retain and grow the customer base.
Maintain strong relationships with valuers and valuation agencies, ensuring timely rotation and compliance.
Train gold loan officers on fraud detection and identification of counterfeit ornaments.
Design a seamless and fulfilling customer journey to enhance satisfaction and position IDFC FIRST Bank as the preferred banking partner.
Ensure adherence to internal compliance and regulatory frameworks across all operations.
Education
Graduation: Full time graduate in any discipline from a recognized institution.
Experience
Minimum of years of experience in gold loan sales or related financial services within BFSI industry.
Function/ Department: Gold Loan
Job Purpose
The State Head – Gold Loan is responsible for driving gold loan business growth across multiple channels within the assigned state. This includes identifying high-potential locations, expanding distribution networks beyond branch banking, and leading a team of dedicated sales professionals. The role demands strategic planning, operational excellence, and a strong focus on customer experience and portfolio quality.
Roles & Responsibilities
Identify branches and potential locations for gold loan business through market surveys and competitive analysis of NBFCs and banks.
Expand distribution channels by identifying and activating non-branch avenues for gold loan acquisition.
Ensure productivity of Gold Loan Officers (GLOs), targeting a minimum of ₹ lakhs per month in new business and achieving 80% renewals on eligible customers.
Recruit and manage dedicated gold loan personnel, including Gold Loan Officers, Territory Managers, and Area Sales Heads.
Grow the Assets Under Management (AUM) for gold loan products while meeting revenue, cost, profitability, and portfolio quality targets.
Collaborate with the Product Head – Business Loan to offer comprehensive funding solutions and ensure DSTs are appropriately incentivized.
Ensure timely renewals of gold loan customers to retain and grow the customer base.
Maintain strong relationships with valuers and valuation agencies, ensuring timely rotation and compliance.
Train gold loan officers on fraud detection and identification of counterfeit ornaments.
Design a seamless and fulfilling customer journey to enhance satisfaction and position IDFC FIRST Bank as the preferred banking partner.
Ensure adherence to internal compliance and regulatory frameworks across all operations.
Education
Graduation: Full time graduate in any discipline from a recognized institution.
Experience
Minimum of years of experience in gold loan sales or related financial services within BFSI industry.
💡 Quick Summary
Seeking a career-building opportunity? The State Head-Gold Loan position is now open for candidates interested in the Bank Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
