Job Description
Maintain radio communication with flight crews and ground personnel.
Receive and relay information between flight crews, ramp, sales, commissary and maintenance personnel.
Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to ensure safe movement of aircraft, personnel and passengers.
Monitor forecasts and routing changes, forecast all changes in arrival/departure times, notify appropriate personnel and update FIDS/FMIS screens accordingly.
Investigate delays and code them in the appropriate Airport Operations systems.
Assist in other related duties as instructed by shift manager/supervisor.
Perform all duties in accordance with established policies and procedures, prioritizing personal safety and the safety of co-workers and customers.
Carry out other related duties as assigned.
Working Conditions:
This position requires shift work.
This role involves extended periods of sitting and working at a computer workstation.
Qualifications:
Education
High School Diploma or equivalent is required.
Post-Secondary Education is considered an asset.
Certifications/Training
Restricted Radio License (preferred).
Required Skills, Knowledge, and Experience
Excellent command of the English language both written and verbal.
Proficiency in working with multi computer screen system.
Demonstrated ability to thrive in a fast-paced, high stress environment.
Excellent multitasking and decision-making skills.
Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
Additional Qualifications
Previous customer service experience is preferred.
Airline industry experience is considered an asset.
Experience using the ALTEA reservation system is an asset.
Experience with Microsoft Word, Excel, Outlook and Teams is an Asset.
French language skills (oral fluency or working knowledge) are an asset.
Receive and relay information between flight crews, ramp, sales, commissary and maintenance personnel.
Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to ensure safe movement of aircraft, personnel and passengers.
Monitor forecasts and routing changes, forecast all changes in arrival/departure times, notify appropriate personnel and update FIDS/FMIS screens accordingly.
Investigate delays and code them in the appropriate Airport Operations systems.
Assist in other related duties as instructed by shift manager/supervisor.
Perform all duties in accordance with established policies and procedures, prioritizing personal safety and the safety of co-workers and customers.
Carry out other related duties as assigned.
Working Conditions:
This position requires shift work.
This role involves extended periods of sitting and working at a computer workstation.
Qualifications:
Education
High School Diploma or equivalent is required.
Post-Secondary Education is considered an asset.
Certifications/Training
Restricted Radio License (preferred).
Required Skills, Knowledge, and Experience
Excellent command of the English language both written and verbal.
Proficiency in working with multi computer screen system.
Demonstrated ability to thrive in a fast-paced, high stress environment.
Excellent multitasking and decision-making skills.
Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
Additional Qualifications
Previous customer service experience is preferred.
Airline industry experience is considered an asset.
Experience using the ALTEA reservation system is an asset.
Experience with Microsoft Word, Excel, Outlook and Teams is an Asset.
French language skills (oral fluency or working knowledge) are an asset.
💡 Quick Summary
Seeking a career-building opportunity? The Station Terminal Operation Control (STOC) Coordinator (FT) position is now open for candidates interested in the Operations Executive Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.