Job Description
The Opportunity
The Hermès Chatswood Chase Boutique will focus on providing extraordinary service to all clients. This is a fantastic opportunity to join a new store and be part of the store opening process. As a Stock Administrator, you will be working with a dedicated team within the Hermès Maison and work collaboratively to support the overall client experience in a fast-paced, luxury environment.
The Stock Administrator is responsible for ensuring optimal management of stock, enabling the sales team to offer the best service to clients. They will support the sales team and be responsible for product flow and stock accuracy in MSA and CEGID. They will maintain the Back of House, ensuring it is well-organised and in strict compliance with the Group procedures.
Key Responsibilities:
Maintain an accurate and organised store inventory
Pack and unpack merchandise
Manage all incoming and outgoing stock transfers and stock validation
Assist in organisation and participate in store cycle counts, bi-annual inventories and reconciliation with support and direction from Store Director and/or Store Operations Manager.
Assist in processing all incoming and outgoing shipments within business day they are generated
Ensure all items have the correct price tags
Assist in processing, recording, maintaining and following-up on all reservations and after-sales service
Stock Management
Ensure that stock areas are kept safe, clean and tidy at all times
Ensure all goods are security tagged, ticketed, handled and stored with accuracy and care
Management of the reception of merchandise, validation in the system, labelling of products and its corresponding placement
Follow-up with ambassadors of each métier of the stage and reception of the corresponding products
Labelling and control of product returns, after confirmation with CEGID alerts
Assist with the validation of local and international shipments
Liaise with warehouse for incoming deliveries and shipments
Uphold accurate knowledge and whereabouts of Boutique stock
Ensure stock is stored appropriately, securely and easily accessible by staff
Effective organisation of store stock, ensuring the optimal location of the product
Support the sales team by providing information on stock searches (including WWS), repairs and transfers.
Daily follow up on negative stock, correcting where possible.
Shopfloor
Provide assistance on the sales floor when necessary (bringing products to sales team, putting stock back to its respective area, packaging, answering phone requests from other Boutiques, checking stock for clients)
Assist sales team when replenishing stock on shop floor
Administrative and Reporting Tasks
Internal control: monitoring of CEGID alerts (manual movements, negative stocks, discounts, etc.)
Administration of all exports, following the procedure established by the Group and informing the corresponding sales associate of the moment in which the sale can be registered
Report irregularities, damaged stock, discrepancies or variances after conducting a mini stock count to management relating to stock condition, stock quantity, stock arrangement.
Preferred Skills
Effective written and verbal communication skills
Ability to effectively analyze information
Ability to problem-solve
Ability to multi-task with accuracy
Attention to detail
Ability to follow both written and verbal policies and directives
Working understanding of loss prevention and inventory control
Experienced with technology to fully utilise internal systems as well as external shipping software programs
About You
To be successful in this role you will demonstrate:
Availability to work within a 7-day roster including weekends.
A strong background in customer service and/or sales. Experience in a luxury environment is advantageous.
A team player attitude and the ability to embody the values of the Hermès Maison.
Excellent relationship development skills with impeccable interpersonal and communication skills.
Display a high standard of presentation and grooming.
A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.
A positive, proactive, efficient and client focused attitude.
A strong sense of time management with the ability to multi-task, organise and prioritise.
The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.
The ability to work independently while balancing collaboration with a team.
Positive, proactive, efficient and client focused.
Comprehensive and in depth product knowledge in Hermès metiers.
Excellent written and verbal communication skills.
Able to motivate, guide and coach sales team to achieve personal targets through effective leadership skills.
Able to work accurately in a fast paced work environment and adapt quickly to change.
Business sense and analytical skills (developing); results driven.
Organisation, time management and prioritisation skills.
Computer literate.
Proficiency in English
Application
In your cover letter, please answer the following questions:
What is your motivation to apply for Hermès?
What do you know about Hermès?
If you were an Hermès piece, what would you be and why?
Eligibility
To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.
Our Commitment
Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.
At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.
The Hermès Chatswood Chase Boutique will focus on providing extraordinary service to all clients. This is a fantastic opportunity to join a new store and be part of the store opening process. As a Stock Administrator, you will be working with a dedicated team within the Hermès Maison and work collaboratively to support the overall client experience in a fast-paced, luxury environment.
The Stock Administrator is responsible for ensuring optimal management of stock, enabling the sales team to offer the best service to clients. They will support the sales team and be responsible for product flow and stock accuracy in MSA and CEGID. They will maintain the Back of House, ensuring it is well-organised and in strict compliance with the Group procedures.
Key Responsibilities:
Maintain an accurate and organised store inventory
Pack and unpack merchandise
Manage all incoming and outgoing stock transfers and stock validation
Assist in organisation and participate in store cycle counts, bi-annual inventories and reconciliation with support and direction from Store Director and/or Store Operations Manager.
Assist in processing all incoming and outgoing shipments within business day they are generated
Ensure all items have the correct price tags
Assist in processing, recording, maintaining and following-up on all reservations and after-sales service
Stock Management
Ensure that stock areas are kept safe, clean and tidy at all times
Ensure all goods are security tagged, ticketed, handled and stored with accuracy and care
Management of the reception of merchandise, validation in the system, labelling of products and its corresponding placement
Follow-up with ambassadors of each métier of the stage and reception of the corresponding products
Labelling and control of product returns, after confirmation with CEGID alerts
Assist with the validation of local and international shipments
Liaise with warehouse for incoming deliveries and shipments
Uphold accurate knowledge and whereabouts of Boutique stock
Ensure stock is stored appropriately, securely and easily accessible by staff
Effective organisation of store stock, ensuring the optimal location of the product
Support the sales team by providing information on stock searches (including WWS), repairs and transfers.
Daily follow up on negative stock, correcting where possible.
Shopfloor
Provide assistance on the sales floor when necessary (bringing products to sales team, putting stock back to its respective area, packaging, answering phone requests from other Boutiques, checking stock for clients)
Assist sales team when replenishing stock on shop floor
Administrative and Reporting Tasks
Internal control: monitoring of CEGID alerts (manual movements, negative stocks, discounts, etc.)
Administration of all exports, following the procedure established by the Group and informing the corresponding sales associate of the moment in which the sale can be registered
Report irregularities, damaged stock, discrepancies or variances after conducting a mini stock count to management relating to stock condition, stock quantity, stock arrangement.
Preferred Skills
Effective written and verbal communication skills
Ability to effectively analyze information
Ability to problem-solve
Ability to multi-task with accuracy
Attention to detail
Ability to follow both written and verbal policies and directives
Working understanding of loss prevention and inventory control
Experienced with technology to fully utilise internal systems as well as external shipping software programs
About You
To be successful in this role you will demonstrate:
Availability to work within a 7-day roster including weekends.
A strong background in customer service and/or sales. Experience in a luxury environment is advantageous.
A team player attitude and the ability to embody the values of the Hermès Maison.
Excellent relationship development skills with impeccable interpersonal and communication skills.
Display a high standard of presentation and grooming.
A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.
A positive, proactive, efficient and client focused attitude.
A strong sense of time management with the ability to multi-task, organise and prioritise.
The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.
The ability to work independently while balancing collaboration with a team.
Positive, proactive, efficient and client focused.
Comprehensive and in depth product knowledge in Hermès metiers.
Excellent written and verbal communication skills.
Able to motivate, guide and coach sales team to achieve personal targets through effective leadership skills.
Able to work accurately in a fast paced work environment and adapt quickly to change.
Business sense and analytical skills (developing); results driven.
Organisation, time management and prioritisation skills.
Computer literate.
Proficiency in English
Application
In your cover letter, please answer the following questions:
What is your motivation to apply for Hermès?
What do you know about Hermès?
If you were an Hermès piece, what would you be and why?
Eligibility
To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.
Our Commitment
Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.
At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.
💡 Quick Summary
Seeking a career-building opportunity? The Stock Administrator - Chatswood Chase position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
