Job Description
Introduction:
M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.
Description:
M.J. Bale is seeking an experienced and performance-focused Store Business Manager to lead our Collins Place store. This is an opportunity for a strong people leader who thrives on driving results, building high-performing teams and delivering an exceptional premium customer experience.
Collins Place is a key CBD location, and we are looking for someone who can lead from the front, grow the client base, and elevate both commercial performance and team capability.
The Opportunity
As Store Business Manager, you will take full ownership of store performance, people leadership and operational excellence.
Commercial Leadership
Drive store sales targets, KPIs and profitability
Analyse sales data to identify growth opportunities and performance trends
Manage wage budgets and roster efficiency
Drive average transaction value (ATV), units per transaction (UPT) and database growth
Identify and execute local business development and clienteling strategies
Team Leadership & Development
Recruit, train and develop a high-performing retail team
Lead by example on the shop floor, demonstrating premium selling techniques
Coach team members to exceed individual and store targets
Foster a culture of accountability, energy and continuous improvement
Conduct performance reviews and ongoing development conversations
Customer Experience Excellence
Deliver a world-class, tailored customer experience
Build and maintain strong relationships with VIP and repeat clients
Drive appointment-based styling and custom opportunities
Ensure service standards consistently reflect the M.J. Bale brand
Operational & Visual Standards
Maintain exceptional store presentation in line with visual merchandising guidelines
Oversee stock management and inventory control
Ensure compliance with company policies and procedures
Drive operational efficiency and process improvement
Skills and Experiences:
About You
Proven experience as a Store Manager or senior retail leader in a premium or high-performing environment
Strong commercial acumen and ability to manage P&L performance
Demonstrated success in driving sales growth and achieving KPIs
Exceptional leadership, coaching and team development skills
Strong clienteling and relationship-building capability
Highly organised with strong attention to detail
Passionate about menswear, tailoring and delivering premium service
Why Join M.J. Bale?
M.J. Bale is a values-led Australian menswear brand built on craftsmanship, integrity and authentic relationships. This is an exciting opportunity to lead a flagship CBD location within a growing premium brand.
If you are a driven retail leader who thrives on performance, team development and premium service — we would love to hear from you.
M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.
Description:
M.J. Bale is seeking an experienced and performance-focused Store Business Manager to lead our Collins Place store. This is an opportunity for a strong people leader who thrives on driving results, building high-performing teams and delivering an exceptional premium customer experience.
Collins Place is a key CBD location, and we are looking for someone who can lead from the front, grow the client base, and elevate both commercial performance and team capability.
The Opportunity
As Store Business Manager, you will take full ownership of store performance, people leadership and operational excellence.
Commercial Leadership
Drive store sales targets, KPIs and profitability
Analyse sales data to identify growth opportunities and performance trends
Manage wage budgets and roster efficiency
Drive average transaction value (ATV), units per transaction (UPT) and database growth
Identify and execute local business development and clienteling strategies
Team Leadership & Development
Recruit, train and develop a high-performing retail team
Lead by example on the shop floor, demonstrating premium selling techniques
Coach team members to exceed individual and store targets
Foster a culture of accountability, energy and continuous improvement
Conduct performance reviews and ongoing development conversations
Customer Experience Excellence
Deliver a world-class, tailored customer experience
Build and maintain strong relationships with VIP and repeat clients
Drive appointment-based styling and custom opportunities
Ensure service standards consistently reflect the M.J. Bale brand
Operational & Visual Standards
Maintain exceptional store presentation in line with visual merchandising guidelines
Oversee stock management and inventory control
Ensure compliance with company policies and procedures
Drive operational efficiency and process improvement
Skills and Experiences:
About You
Proven experience as a Store Manager or senior retail leader in a premium or high-performing environment
Strong commercial acumen and ability to manage P&L performance
Demonstrated success in driving sales growth and achieving KPIs
Exceptional leadership, coaching and team development skills
Strong clienteling and relationship-building capability
Highly organised with strong attention to detail
Passionate about menswear, tailoring and delivering premium service
Why Join M.J. Bale?
M.J. Bale is a values-led Australian menswear brand built on craftsmanship, integrity and authentic relationships. This is an exciting opportunity to lead a flagship CBD location within a growing premium brand.
If you are a driven retail leader who thrives on performance, team development and premium service — we would love to hear from you.
💡 Quick Summary
Seeking a career-building opportunity? The Store Business Manager - Collins Place position is now open for candidates interested in the Customer Care sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
