Job Description
Full job description
Company Overview
Kilwins Chocolate, Fudge, and Ice Cream - Navy Pier is a celebrated confectionery brand, beloved for its handmade chocolates, rich original-recipe ice cream, and signature fudge crafted fresh daily in-store. At Kilwins, we don’t just sell sweet treats; we create them! We’re looking for a hands-on and creative Store Manager to lead our Navy Pier, Chicago location. This is a unique opportunity to manage a team, delight customers, and become a confection artisan, producing our gourmet treats with training provided by Kilwins.
Position: Store Manager
Location: Navy Pier, Chicago, IL
Job Type: Full-time
Compensation: Competitve pay with performance incentives
Responsibilities
As the Store Manager, you will:
Leadership: Recruit, train, and lead a team of enthusiastic staff, ensuring exceptional customer service that reflects Kilwins’ values.
Confection Production: Craft Kilwins’ iconic treats, including gourmet caramel apples, hand-paddled fudge, hand-dipped chocolates, graham crackers, shortbread cookies, pretzel rods, and almond toffee. Training will be provided to ensure you master our signature recipes.
Operations Management: Oversee daily store operations, including inventory, scheduling, and ensuring a clean, organized, and visually appealing store.
Sales Performance: Drive sales growth by meeting and exceeding revenue targets and implementing creative promotional strategies.
Customer Experience: Create a warm, inviting atmosphere for guests, addressing concerns and ensuring each visit is memorable.
Community Engagement: Foster relationships within the community through events, partnerships, and promotions to enhance Kilwins’ local presence.
Compliance: Maintain adherence to company policies, health and safety standards, and local regulations.
Qualifications
The ideal candidate will have:
Experience: 3-5 years of retail or food service management experience, ideally in a customer-facing role.
Leadership Skills: Proven ability to inspire and guide a team toward shared goals.
Culinary Interest: A passion for learning confection-making and creating delicious treats by hand.
Customer Focus: Dedication to delivering exceptional guest experiences.
Sales Acumen: Success in meeting sales goals and executing promotional strategies.
Organizational Skills: Strong multitasking and time management abilities.
Communication Skills: Excellent interpersonal, verbal, and written communication.
Education: High school diploma or equivalent required; additional education in business, culinary arts, or hospitality is a plus.
Why Work at Kilwins?
Competitive pay with performance incentives
Comprehensive training in crafting gourmet confections
Opportunities for career advancement within a growing brand
Employee discounts on Kilwins’ delicious products
A fun, hands-on, and dynamic work environment. Who doesn't love ice cream and chocolate!?
Be part of a brand celebrated for quality, tradition, and community
How to Apply:
Submit your resume and a cover letter detailing your management experience and enthusiasm for becoming a Kilwins confection artisan. Apply through Indeed and let us know why you’re the perfect fit for this sweet opportunity!
Kilwins Chocolate, Fudge, and Ice Cream is an Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive workplace.
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Benefits:
Employee discount
Health insurance
Paid time off
Retirement plan
Work Location: In person
Company Overview
Kilwins Chocolate, Fudge, and Ice Cream - Navy Pier is a celebrated confectionery brand, beloved for its handmade chocolates, rich original-recipe ice cream, and signature fudge crafted fresh daily in-store. At Kilwins, we don’t just sell sweet treats; we create them! We’re looking for a hands-on and creative Store Manager to lead our Navy Pier, Chicago location. This is a unique opportunity to manage a team, delight customers, and become a confection artisan, producing our gourmet treats with training provided by Kilwins.
Position: Store Manager
Location: Navy Pier, Chicago, IL
Job Type: Full-time
Compensation: Competitve pay with performance incentives
Responsibilities
As the Store Manager, you will:
Leadership: Recruit, train, and lead a team of enthusiastic staff, ensuring exceptional customer service that reflects Kilwins’ values.
Confection Production: Craft Kilwins’ iconic treats, including gourmet caramel apples, hand-paddled fudge, hand-dipped chocolates, graham crackers, shortbread cookies, pretzel rods, and almond toffee. Training will be provided to ensure you master our signature recipes.
Operations Management: Oversee daily store operations, including inventory, scheduling, and ensuring a clean, organized, and visually appealing store.
Sales Performance: Drive sales growth by meeting and exceeding revenue targets and implementing creative promotional strategies.
Customer Experience: Create a warm, inviting atmosphere for guests, addressing concerns and ensuring each visit is memorable.
Community Engagement: Foster relationships within the community through events, partnerships, and promotions to enhance Kilwins’ local presence.
Compliance: Maintain adherence to company policies, health and safety standards, and local regulations.
Qualifications
The ideal candidate will have:
Experience: 3-5 years of retail or food service management experience, ideally in a customer-facing role.
Leadership Skills: Proven ability to inspire and guide a team toward shared goals.
Culinary Interest: A passion for learning confection-making and creating delicious treats by hand.
Customer Focus: Dedication to delivering exceptional guest experiences.
Sales Acumen: Success in meeting sales goals and executing promotional strategies.
Organizational Skills: Strong multitasking and time management abilities.
Communication Skills: Excellent interpersonal, verbal, and written communication.
Education: High school diploma or equivalent required; additional education in business, culinary arts, or hospitality is a plus.
Why Work at Kilwins?
Competitive pay with performance incentives
Comprehensive training in crafting gourmet confections
Opportunities for career advancement within a growing brand
Employee discounts on Kilwins’ delicious products
A fun, hands-on, and dynamic work environment. Who doesn't love ice cream and chocolate!?
Be part of a brand celebrated for quality, tradition, and community
How to Apply:
Submit your resume and a cover letter detailing your management experience and enthusiasm for becoming a Kilwins confection artisan. Apply through Indeed and let us know why you’re the perfect fit for this sweet opportunity!
Kilwins Chocolate, Fudge, and Ice Cream is an Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive workplace.
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Benefits:
Employee discount
Health insurance
Paid time off
Retirement plan
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Store Manager position is now open for candidates interested in the Retail & Wholesale sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.