Job Description
About the Role
Reporting to the Store Setup & Support Manager, this dynamic and hands-on role is responsible for project managing new store setups, relays, relocations, and expansions across the CW Retail Group.
You will play a critical role in ensuring new and existing stores are delivered on time, on brand, and aligned with company merchandising and compliance standards. This is an exciting opportunity for a motivated retail professional who thrives in fast-paced environments and enjoys travel, leadership, and variety in their work.
Key Responsibilities
Store Setup, Relays, Expansions & Relocations
Project manage new store setups to meet opening deadlines
Manage store relays, expansions and relocations
Implement planograms and approved merchandising standards
Prepare merchandising materials for new store setups
Support the development and testing of new merchandising strategies
Assist store teams with planogramming and merchandising in line with Group guidelines
Provide on-site store support and deliver training to new and existing staff
Store Support & Compliance
Conduct store visits across the group to assess compliance with company standards
Provide practical, hands-on support to store teams
Deliver training to improve operational and merchandising standards
Workplace Health & Safety
Comply with all WHS policies, procedures and safety initiatives
Take reasonable care for personal and team safety and wellbeing
Teamwork & Relationships
Work closely with the SOS team, store staff and store owners
Build strong relationships across stores, distribution centres and departments
Promote a positive, “can-do” team culture
Communicate effectively with stakeholders at all levels
About You
You are an energetic retail professional who enjoys leading from the front and working in a fast-paced environment. You are organised, adaptable and confident working both independently and within a team.
You will bring:
Proven leadership skills
Strong merchandising experience
Experience with planogramming (essential)
General retail experience (essential)
Strong organisational skills and attention to detail
Ability to manage multiple projects and prioritise deadlines
Excellent written and verbal communication skills
Strong customer service focus
Confidence training and mentoring staff
Competent computer skills (Excel, Word, etc.)
Current Driver’s Licence (essential)
Willingness to travel around the country
You must also be comfortable:
Leading teams in high-pressure environments
Working independently to meet strict timeframes
Lifting and manoeuvring stock and equipment when required
Working with diverse teams across multiple locations
Physical Requirements
Repeat the same movements
Stand for long periods of time
Use hands to handle, control, or feel objects, tools, or controls
Apply Now
The successful applicant will be required to meet a satisfactory National Criminal History Check outcome. Interested in joining our team? Take the next step in your career with us. Apply today and explore limitless opportunities!
Reporting to the Store Setup & Support Manager, this dynamic and hands-on role is responsible for project managing new store setups, relays, relocations, and expansions across the CW Retail Group.
You will play a critical role in ensuring new and existing stores are delivered on time, on brand, and aligned with company merchandising and compliance standards. This is an exciting opportunity for a motivated retail professional who thrives in fast-paced environments and enjoys travel, leadership, and variety in their work.
Key Responsibilities
Store Setup, Relays, Expansions & Relocations
Project manage new store setups to meet opening deadlines
Manage store relays, expansions and relocations
Implement planograms and approved merchandising standards
Prepare merchandising materials for new store setups
Support the development and testing of new merchandising strategies
Assist store teams with planogramming and merchandising in line with Group guidelines
Provide on-site store support and deliver training to new and existing staff
Store Support & Compliance
Conduct store visits across the group to assess compliance with company standards
Provide practical, hands-on support to store teams
Deliver training to improve operational and merchandising standards
Workplace Health & Safety
Comply with all WHS policies, procedures and safety initiatives
Take reasonable care for personal and team safety and wellbeing
Teamwork & Relationships
Work closely with the SOS team, store staff and store owners
Build strong relationships across stores, distribution centres and departments
Promote a positive, “can-do” team culture
Communicate effectively with stakeholders at all levels
About You
You are an energetic retail professional who enjoys leading from the front and working in a fast-paced environment. You are organised, adaptable and confident working both independently and within a team.
You will bring:
Proven leadership skills
Strong merchandising experience
Experience with planogramming (essential)
General retail experience (essential)
Strong organisational skills and attention to detail
Ability to manage multiple projects and prioritise deadlines
Excellent written and verbal communication skills
Strong customer service focus
Confidence training and mentoring staff
Competent computer skills (Excel, Word, etc.)
Current Driver’s Licence (essential)
Willingness to travel around the country
You must also be comfortable:
Leading teams in high-pressure environments
Working independently to meet strict timeframes
Lifting and manoeuvring stock and equipment when required
Working with diverse teams across multiple locations
Physical Requirements
Repeat the same movements
Stand for long periods of time
Use hands to handle, control, or feel objects, tools, or controls
Apply Now
The successful applicant will be required to meet a satisfactory National Criminal History Check outcome. Interested in joining our team? Take the next step in your career with us. Apply today and explore limitless opportunities!
💡 Quick Summary
Seeking a career-building opportunity? The Store Set Up & Support Officer position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
