Job Description
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Function Description:
AD team is responsible for managing all aspects of American Express merchant relationships with a portfolio of our key merchants across Retail, Fuel, Dining, Healthcare, Travel, Airline and Online accounts. They work on developing strong commercial relationships with the largest and most profitable merchants and driving new business opportunities to profitably grow the relationship and maximize the value delivered to key merchants
Purpose of the Role:
Grow Amex penetration & usage across key customers/partners in India
Responsibilities:
The primary focus of this role is ensuring profitable relationships with key merchant partners. This role will redefine relationships to be more condition-based through understanding the needs of key merchants in a rapidly evolving payments industry environment. Reinforcing core American Express value and strategy against these needs, along with emerging market-place technologies, will be critical
• Own the relationship with key merchants in an effort to drive charge volume, grow transactions and increase merchant satisfaction
• Enhance premium value delivery to the accounts to minimize D.R. erosion and enable "value recapture".
• Drive network enhancement initiatives
• Manage a portfolio of key/potential accounts in market, providing proactive servicing to the most important partners and reactively manage the remainder
• Influence leadership and other levels in the partner organization
• Support in Fraud Prevention / Education
• Work with Central Marketing Organization to support select industry initiatives
• Outperform competition and expand our capabilities
• Work closely with accounts and the American Express back-office teams to ensure that all technical and financial issues are resolved quickly and efficiently
• Develop and implement targeted marketing campaigns that will both deliver additional cardmember benefits and drive spend with accounts
Factors to Success:
• Business Outcomes:
• Grow charge volume/discounted business volume and enhance share of wallet
• Drive account retention & account revenues with key customers/ partners
• Enhance engagement with key customers/partners through account reviews, partnership plans & offer constructs in case of merchant services
• Protect the discount rate for GMS
• Understand the stated/unstated needs of the customer & influence effectively to design solutions oriented towards solving customer problems
Outcomes:
• Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital mindset and deliver the world's best customer experiences every day
Experience:
• Sales Background
• Business Development / Relationship Management Experience
• Payment Industry Knowledge
• Knowledge of Merchant Acquiring Business
• Academic Background:
• Minimum 4-6 years of experience post MBA with 3 years in a customer facing role.
Skills/Capabilities:
• In-depth understanding of clients, payments & market landscape
• Strategic account planning
• Understanding of financial basics
• In-depth knowledge of AXP products/ services to create a differentiated value
• Technical Skills/Capabilities:
• Execute end to end offers
• Negotiation enabled by data & analytics
• Consultative selling skills
• Handling objections
• Knowledge of Platforms:
• MS office suits (Excel, Word, PowerPoint, Access)
• Behavioral Skills/Capabilities:
• Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Compliance Language
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Function Description:
AD team is responsible for managing all aspects of American Express merchant relationships with a portfolio of our key merchants across Retail, Fuel, Dining, Healthcare, Travel, Airline and Online accounts. They work on developing strong commercial relationships with the largest and most profitable merchants and driving new business opportunities to profitably grow the relationship and maximize the value delivered to key merchants
Purpose of the Role:
Grow Amex penetration & usage across key customers/partners in India
Responsibilities:
The primary focus of this role is ensuring profitable relationships with key merchant partners. This role will redefine relationships to be more condition-based through understanding the needs of key merchants in a rapidly evolving payments industry environment. Reinforcing core American Express value and strategy against these needs, along with emerging market-place technologies, will be critical
• Own the relationship with key merchants in an effort to drive charge volume, grow transactions and increase merchant satisfaction
• Enhance premium value delivery to the accounts to minimize D.R. erosion and enable "value recapture".
• Drive network enhancement initiatives
• Manage a portfolio of key/potential accounts in market, providing proactive servicing to the most important partners and reactively manage the remainder
• Influence leadership and other levels in the partner organization
• Support in Fraud Prevention / Education
• Work with Central Marketing Organization to support select industry initiatives
• Outperform competition and expand our capabilities
• Work closely with accounts and the American Express back-office teams to ensure that all technical and financial issues are resolved quickly and efficiently
• Develop and implement targeted marketing campaigns that will both deliver additional cardmember benefits and drive spend with accounts
Factors to Success:
• Business Outcomes:
• Grow charge volume/discounted business volume and enhance share of wallet
• Drive account retention & account revenues with key customers/ partners
• Enhance engagement with key customers/partners through account reviews, partnership plans & offer constructs in case of merchant services
• Protect the discount rate for GMS
• Understand the stated/unstated needs of the customer & influence effectively to design solutions oriented towards solving customer problems
Outcomes:
• Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital mindset and deliver the world's best customer experiences every day
Experience:
• Sales Background
• Business Development / Relationship Management Experience
• Payment Industry Knowledge
• Knowledge of Merchant Acquiring Business
• Academic Background:
• Minimum 4-6 years of experience post MBA with 3 years in a customer facing role.
Skills/Capabilities:
• In-depth understanding of clients, payments & market landscape
• Strategic account planning
• Understanding of financial basics
• In-depth knowledge of AXP products/ services to create a differentiated value
• Technical Skills/Capabilities:
• Execute end to end offers
• Negotiation enabled by data & analytics
• Consultative selling skills
• Handling objections
• Knowledge of Platforms:
• MS office suits (Excel, Word, PowerPoint, Access)
• Behavioral Skills/Capabilities:
• Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Compliance Language
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
💡 Quick Summary
Seeking a career-building opportunity? The Strategic Initiatives Manager position is now open for candidates interested in the Accountant Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.
