Job Description
Join our dynamic Student Engagement team as a Student Engagement Advisor based at the front desk of the campus. In this role, you’ll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies.
This position is 30 hours per week across 4 or 5 days, based at our Sydney CBD campus near Museum and Town Hall stations, overlooking Hyde Park. Immediate start through to end of November, with potential for ongoing employment.
Be part of a close-knit team dedicated to delivering exceptional support and guidance.
Key Responsibilities:
Respond to student enquiries across various service channels.
Proactively engage with students via inbound/outbound calls, emails, and other platforms.
Complete administrative tasks and data entry accurately.
Assist with re-enrolments and provide course sequence advice.
Liaise with academic and specialist staff to ensure students are properly supported.
Apply policies and procedures to provide accurate, timely advice.
Qualifications
In addition to a student-first approach, it is essential you can demonstrate:
Proven track record of delivering exceptional customer service
Excellent attention to detail and high level of accuracy in all administrative activities
Demonstrated computer literacy including advanced MS Office suite and ideally student records software
Ability to work as part of a team and in a way that is flexible and adaptable
Ideally have experience in a tertiary education environment, however do not let this stop you from applying if you meet the above points
Additional Information
ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.
At ACAP our employee perks and benefits include:
Unlimited global career opportunities across the Navitas portfolio
Salary packaging and novated leasing
2 paid volunteer days per year for your passionate causes
Up to 75% scholarships are available to staff enrolled in ACAP courses
Health & well-being packages including free counselling and well-being specialist support for employees and family members
Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
Access to LinkedIn Learning and professional development opportunities
Diversity Equity and Inclusion:
ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.
Join us in making the world a better place!
To Apply:
Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
Please note applicants are assessed upon receipt so you are encouraged to apply now.
Like to find out more? We'd love to hear from you!
For a confidential discussion please contact: Mellissa Dziuba, Student Engagement Manager on (02) ++64 63+8.
About Navitas
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.
This position is 30 hours per week across 4 or 5 days, based at our Sydney CBD campus near Museum and Town Hall stations, overlooking Hyde Park. Immediate start through to end of November, with potential for ongoing employment.
Be part of a close-knit team dedicated to delivering exceptional support and guidance.
Key Responsibilities:
Respond to student enquiries across various service channels.
Proactively engage with students via inbound/outbound calls, emails, and other platforms.
Complete administrative tasks and data entry accurately.
Assist with re-enrolments and provide course sequence advice.
Liaise with academic and specialist staff to ensure students are properly supported.
Apply policies and procedures to provide accurate, timely advice.
Qualifications
In addition to a student-first approach, it is essential you can demonstrate:
Proven track record of delivering exceptional customer service
Excellent attention to detail and high level of accuracy in all administrative activities
Demonstrated computer literacy including advanced MS Office suite and ideally student records software
Ability to work as part of a team and in a way that is flexible and adaptable
Ideally have experience in a tertiary education environment, however do not let this stop you from applying if you meet the above points
Additional Information
ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.
At ACAP our employee perks and benefits include:
Unlimited global career opportunities across the Navitas portfolio
Salary packaging and novated leasing
2 paid volunteer days per year for your passionate causes
Up to 75% scholarships are available to staff enrolled in ACAP courses
Health & well-being packages including free counselling and well-being specialist support for employees and family members
Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
Access to LinkedIn Learning and professional development opportunities
Diversity Equity and Inclusion:
ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.
Join us in making the world a better place!
To Apply:
Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
Please note applicants are assessed upon receipt so you are encouraged to apply now.
Like to find out more? We'd love to hear from you!
For a confidential discussion please contact: Mellissa Dziuba, Student Engagement Manager on (02) ++64 63+8.
About Navitas
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.
💡 Quick Summary
Seeking a career-building opportunity? The Student Engagement Advisor position is now open for candidates interested in the Helper Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.