Job Description
Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
• This is a part-time position consisting of 20-2+ hours per week
Key Responsibilities:
• Provide leadership and oversight of a work area and front-line employees in an operational environment
• Serve as a subject matter expert on safety, service and procedures
• Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
• Ensure consistency on operational service and product delivery
• Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
• Support standard work and continuous improvement processes
• Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met
• Assess and delegate the appropriate work assignments to front-line employees
• Provide front-line employees with regular mentoring, feedback and recognition as appropriate
• Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
• Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
• Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
• Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
• Complete all required regulatory and Company required documentation of activities
• Participate in collateral projects
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
Minimum Qualifications:
• High School Diploma, GED or education equivalent
• Strong sense of ownership, understands operations and how to translate knowledge to business goals
• Continuous improvement
• Customer Focus
• Conflict resolution, accountability, teamwork, engagement/motivation
• Safety orientation
• Planning/multi-tasking
• Strong written and oral communication skills
• Decision making with an ability to lead
• Proficient in IT systems and common software appropriate to work group
• Experience leading and influencing a team and customer service experience
• Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
• Must possess a valid state-issued driver’s license, and acceptable driving record
• Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptions
• This part-time position can flex up to 2+ hours per week depending on operational need so must be flexible to work varying hours each week
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
Preferred Qualifications:
• Bachelor's Degree or relevant job experience will be equally considered
• Experience supervising Union personnel a plus
• Experience working in Airport Operations
• Computer skills including Microsoft Office (Outlook, Word, Excel)
The base pay range for this role is $37,+85.40 to $46,426.60.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, ****** orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
• This is a part-time position consisting of 20-2+ hours per week
Key Responsibilities:
• Provide leadership and oversight of a work area and front-line employees in an operational environment
• Serve as a subject matter expert on safety, service and procedures
• Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
• Ensure consistency on operational service and product delivery
• Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
• Support standard work and continuous improvement processes
• Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met
• Assess and delegate the appropriate work assignments to front-line employees
• Provide front-line employees with regular mentoring, feedback and recognition as appropriate
• Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
• Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
• Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
• Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
• Complete all required regulatory and Company required documentation of activities
• Participate in collateral projects
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
Minimum Qualifications:
• High School Diploma, GED or education equivalent
• Strong sense of ownership, understands operations and how to translate knowledge to business goals
• Continuous improvement
• Customer Focus
• Conflict resolution, accountability, teamwork, engagement/motivation
• Safety orientation
• Planning/multi-tasking
• Strong written and oral communication skills
• Decision making with an ability to lead
• Proficient in IT systems and common software appropriate to work group
• Experience leading and influencing a team and customer service experience
• Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
• Must possess a valid state-issued driver’s license, and acceptable driving record
• Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptions
• This part-time position can flex up to 2+ hours per week depending on operational need so must be flexible to work varying hours each week
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
Preferred Qualifications:
• Bachelor's Degree or relevant job experience will be equally considered
• Experience supervising Union personnel a plus
• Experience working in Airport Operations
• Computer skills including Microsoft Office (Outlook, Word, Excel)
The base pay range for this role is $37,+85.40 to $46,426.60.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, ****** orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.
💡 Quick Summary
Seeking a career-building opportunity? The Supervisor - Airport Operations-Part time position is now open for candidates interested in the Operations Executive Jobs sector. This role in Pittsburgh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
