Job Description
Supervisor – HR Helpdesk
• Full Time
• Mumbai, Maharashtra, India
• With Professional Experience
• 4/10/23
Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over container ships. We connect more than ports on all continents and are one of the largest liner shipping companies. More than 13, employees work on board, ashore or in one of our offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.
Reports to Sr. C&B Manager
Overall Job Purpose:
Tosupervise the HR Helpdesk for Region Middle East (covering 18-1+ countries in the Gulf, Africa and India). Manage a team of 2-3 HR helpdesk coordinators to ensure smooth functioning of the Helpdesk.
Key Accountabilities:
• Assist in the setup of HR Helpdesk including mapping of non-core activities across the Region
• Identify the right technology platform to implement the Helpdesk system and work closely with relevant stakeholders to launch it
• Define and monitor SLAs/KPIs for the Helpdesk team
• Supervise the Ramco (HRMS) system related queries (via chat, email, or phone) and escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Support the Payroll Management project across the Region
• Follow up with employees, provide feedback and see problems through to resolution
• Ensure proper recording, documentation and closure
• Recommend procedure modifications or improvements
• Keep up to date with knowledge of help desk procedures, products and services
• Providead-hocreportingandanalysistothemanagementteam,as required
• Provide training as and when needed
Qualifications & Skills:
• Minimum graduate and preferably a degree in HR Management
• Minimum 5 years of experience in handling payroll, HR Helpdesk
• Fluent in English. French / Portuguese is an added advantage
• Excellent verbal and written communication skills
• Drive for results – can be counted on to meet/exceed goals consistently, steadfastly pushing self and others for results
• Uses rigorous logic to solve difficult problems, looking beyond the obvious to probe for creative solutions
• Knowledge of MS Word, Excel & PowerPoint is a must
• Project management skills is an added advantage
Contact person
Manju Ann Varghese Senior Manager HR Share this job
• Imprint | Privacy Policy
• Full Time
• Mumbai, Maharashtra, India
• With Professional Experience
• 4/10/23
Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over container ships. We connect more than ports on all continents and are one of the largest liner shipping companies. More than 13, employees work on board, ashore or in one of our offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.
Reports to Sr. C&B Manager
Overall Job Purpose:
Tosupervise the HR Helpdesk for Region Middle East (covering 18-1+ countries in the Gulf, Africa and India). Manage a team of 2-3 HR helpdesk coordinators to ensure smooth functioning of the Helpdesk.
Key Accountabilities:
• Assist in the setup of HR Helpdesk including mapping of non-core activities across the Region
• Identify the right technology platform to implement the Helpdesk system and work closely with relevant stakeholders to launch it
• Define and monitor SLAs/KPIs for the Helpdesk team
• Supervise the Ramco (HRMS) system related queries (via chat, email, or phone) and escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Support the Payroll Management project across the Region
• Follow up with employees, provide feedback and see problems through to resolution
• Ensure proper recording, documentation and closure
• Recommend procedure modifications or improvements
• Keep up to date with knowledge of help desk procedures, products and services
• Providead-hocreportingandanalysistothemanagementteam,as required
• Provide training as and when needed
Qualifications & Skills:
• Minimum graduate and preferably a degree in HR Management
• Minimum 5 years of experience in handling payroll, HR Helpdesk
• Fluent in English. French / Portuguese is an added advantage
• Excellent verbal and written communication skills
• Drive for results – can be counted on to meet/exceed goals consistently, steadfastly pushing self and others for results
• Uses rigorous logic to solve difficult problems, looking beyond the obvious to probe for creative solutions
• Knowledge of MS Word, Excel & PowerPoint is a must
• Project management skills is an added advantage
Contact person
Manju Ann Varghese Senior Manager HR Share this job
• Imprint | Privacy Policy
💡 Quick Summary
Seeking a career-building opportunity? The Supervisor | HR Helpdesk position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
