Job Description
Reports to Sr. C&B Manager
Overall Job Purpose:
To supervise the HR Helpdesk for Region Middle East (covering 18-1+ countries in the Gulf, Africa and India). Manage a team of 2-3 HR helpdesk coordinators to ensure smooth functioning of the Helpdesk.
Key Accountabilities:
• Assist in the setup of HR Helpdesk including mapping of non-core activities across the Region
• Identify the right technology platform to implement the Helpdesk system and work closely with relevant stakeholders to launch it
• Define and monitor SLAs/KPIs for the Helpdesk team
• Supervise the Ramco (HRMS) system related queries (via chat, email, or phone) and escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Support the Payroll Management project across the Region
• Follow up with employees, provide feedback and see problems through to resolution
• Ensure proper recording, documentation and closure
• Recommend procedure modifications or improvements
• Keep up to date with knowledge of help desk procedures, products and services
• Provide ad-hoc reporting and analysis to the management team, as required
• Provide training as and when needed
Qualifications & Skills:
• Minimum graduate and preferably a degree in HR Management
• Minimum 5 years of experience in handling payroll, HR Helpdesk
• Fluent in English. French / Portuguese is an added advantage
• Excellent verbal and written communication skills
• Drive for results – can be counted on to meet/exceed goals consistently, steadfastly pushing self and others for results
• Uses rigorous logic to solve difficult problems, looking beyond the obvious to probe for creative solutions
• Knowledge of MS Word, Excel & PowerPoint is a must
• Project management skills is an added advantage
Overall Job Purpose:
To supervise the HR Helpdesk for Region Middle East (covering 18-1+ countries in the Gulf, Africa and India). Manage a team of 2-3 HR helpdesk coordinators to ensure smooth functioning of the Helpdesk.
Key Accountabilities:
• Assist in the setup of HR Helpdesk including mapping of non-core activities across the Region
• Identify the right technology platform to implement the Helpdesk system and work closely with relevant stakeholders to launch it
• Define and monitor SLAs/KPIs for the Helpdesk team
• Supervise the Ramco (HRMS) system related queries (via chat, email, or phone) and escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Support the Payroll Management project across the Region
• Follow up with employees, provide feedback and see problems through to resolution
• Ensure proper recording, documentation and closure
• Recommend procedure modifications or improvements
• Keep up to date with knowledge of help desk procedures, products and services
• Provide ad-hoc reporting and analysis to the management team, as required
• Provide training as and when needed
Qualifications & Skills:
• Minimum graduate and preferably a degree in HR Management
• Minimum 5 years of experience in handling payroll, HR Helpdesk
• Fluent in English. French / Portuguese is an added advantage
• Excellent verbal and written communication skills
• Drive for results – can be counted on to meet/exceed goals consistently, steadfastly pushing self and others for results
• Uses rigorous logic to solve difficult problems, looking beyond the obvious to probe for creative solutions
• Knowledge of MS Word, Excel & PowerPoint is a must
• Project management skills is an added advantage
💡 Quick Summary
Seeking a career-building opportunity? The Supervisor | HR Helpdesk position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.