Job Description
Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
The User Support Analyst reports to the Support Services Manager and is responsible for supporting all partners and staff.
What you will do:
Support users remotely or in the office as needed
Provide technical support to the various groups and for the various KPMG software applications, with respect to installation, application/system relationships, printing, storage, etc.
Configure PCs with the appropriate basic environment, and install printers and specific software
Troubleshoot various problems with peripherals, such as printers and scanners
Assist with various IT Services projects as needed
Take part in IT Services team communications
Any other related task
What you bring to this role:
Good organizational skills; ability to prioritize tasks and work in a fast‑paced environment
Troubleshooting, problem solving and analytical skills
Excellent communication skills (written and spoken)
Ability to work independently or in a team setting
Strong interpersonal skills
Keen to learn and develop the Firm’s knowledge and technologies and able to understand the Firm’s business needs
A quick study learning new software with minimal supervision
Ability to learn and follow standardized policies, processes and procedures
Interest in understanding the user’s needs and providing quality service
Microsoft certification, such as MCP or MCDST, an asset
Thorough knowledge of Office 365 and Windows 10
Advanced understanding of networks and servers, and previous exposure to a Windows network environment
In‑depth knowledge of various iPhone and Android devices
KPMG BC Region Pay Range Information
The expected base salary range for this position is $46,500 to $70,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.
Providing you with the support you need to be at your best
Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-88XXXXXX.
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
The User Support Analyst reports to the Support Services Manager and is responsible for supporting all partners and staff.
What you will do:
Support users remotely or in the office as needed
Provide technical support to the various groups and for the various KPMG software applications, with respect to installation, application/system relationships, printing, storage, etc.
Configure PCs with the appropriate basic environment, and install printers and specific software
Troubleshoot various problems with peripherals, such as printers and scanners
Assist with various IT Services projects as needed
Take part in IT Services team communications
Any other related task
What you bring to this role:
Good organizational skills; ability to prioritize tasks and work in a fast‑paced environment
Troubleshooting, problem solving and analytical skills
Excellent communication skills (written and spoken)
Ability to work independently or in a team setting
Strong interpersonal skills
Keen to learn and develop the Firm’s knowledge and technologies and able to understand the Firm’s business needs
A quick study learning new software with minimal supervision
Ability to learn and follow standardized policies, processes and procedures
Interest in understanding the user’s needs and providing quality service
Microsoft certification, such as MCP or MCDST, an asset
Thorough knowledge of Office 365 and Windows 10
Advanced understanding of networks and servers, and previous exposure to a Windows network environment
In‑depth knowledge of various iPhone and Android devices
KPMG BC Region Pay Range Information
The expected base salary range for this position is $46,500 to $70,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.
Providing you with the support you need to be at your best
Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-88XXXXXX.
💡 Quick Summary
Seeking a career-building opportunity? The Support Analyst, End User Support (EUS) - (8-month contract) position is now open for candidates interested in the Helper Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.