Job Description
Job Description
Position : Customer Success/Service Executive
Education : Any Graduate/BMS/BBA/MBA/
Industry : Transportation/Airlines/Travel/ Customer Care Services/ Survey Companies/Hospitality/Hotels/Transport.
Experience : 0-1 years
Job Location : Navi Mumbai
Notice Period : Immediate or 15 days
Job Description :
- Build customer long term business relationships
- Manage customer communications, queries and escalations
- Resolve customer issues and complaints on timely manner,
- Improve customer care service and quality measurements
- Supervise customer service team daily and prepare plans for improvements.
- Focus on customer satisfaction and make customer query/solutions analysis reports
- Identify customer demands and requirements.
- Develop plans to address customer-specific needs.
- Offer exceptional customer service to customers.
- Take feedback from customers to ensure they are satisfied with the service
- Coordinate with internal functional departments for timely services operations and take follow ups.
- Handle Other job responsibility as per management allocation.
Found this job inappropriate? Report to us
Position : Customer Success/Service Executive
Education : Any Graduate/BMS/BBA/MBA/
Industry : Transportation/Airlines/Travel/ Customer Care Services/ Survey Companies/Hospitality/Hotels/Transport.
Experience : 0-1 years
Job Location : Navi Mumbai
Notice Period : Immediate or 15 days
Job Description :
- Build customer long term business relationships
- Manage customer communications, queries and escalations
- Resolve customer issues and complaints on timely manner,
- Improve customer care service and quality measurements
- Supervise customer service team daily and prepare plans for improvements.
- Focus on customer satisfaction and make customer query/solutions analysis reports
- Identify customer demands and requirements.
- Develop plans to address customer-specific needs.
- Offer exceptional customer service to customers.
- Take feedback from customers to ensure they are satisfied with the service
- Coordinate with internal functional departments for timely services operations and take follow ups.
- Handle Other job responsibility as per management allocation.
Found this job inappropriate? Report to us
💡 Quick Summary
Seeking a career-building opportunity? The Talent Acquisition |Hr position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
