Job Description
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
The role is the country/cluster lead for business improvement, efficiency and cost management for teaching operations through effective teacher utilization, management of indirect costs and process improvement to improve margins. Accountable for the delivery of in-year efficiency targets. This is a key role in ensuring that the teaching business is sustainable future focused and delivers the operational performance in line with corporate objectives.
Main accountabilities but not limited to the following:
• Translates Global and Regional English strategies into 1 -3 year operations plan, and deploys resources efficiently and cost-effectively to deliver the commercial strategy.
• Liaises closely with Country/Branch Operations Managers to clarify, agree, and re-negotiate (as necessary) local targets to deliver improvements in margin.
• Implements, reviews and re-prioritise the work plans of multiple teams working across a range of business strands (systems, processes, change initiatives) in the light of revised corporate requirements, operational changes and local social/economic or political events.
• Drives innovation of the teaching delivery model identifying opportunities to improve delivery efficiencies and effectiveness to best meet customer needs.
• Responsible for safeguarding practices, policies, risk management for young learners within the country.
Relationship and Stakeholder management
• Develops and maintains excellent relationships and communication with internal stakeholders across a range of business and geographical areas, to inform and enable medium-term innovation and improvements in the quality of teaching delivery.
• Leads and manages relationships with major corporate stakeholders including Tax, Legal, Corporate risk and Information Governance.
Analysis and Reporting
• Accountable for business process improvement, drives improvements in the efficiency and effectiveness of delivery across products based on historic, current and projected operational performance data.
• Undertakes market scanning to identify potential partners to support the improvement of the delivery model and utilise new delivery channels.
• Reviews current management information and reporting protocols, recommending and/or implementing improvements, as necessary, to enable more effective and robust operational planning and decision-making.
Risk and compliance
In collaboration with Country/Branch Operations Managers, reviews agreed corporate risk management protocols to determine whether they adequately protect the interests of the British Council in the local operating context. Recommends revision and reform where necessary, basing proposals on evidence-based analysis of current/future risks and research into wider best practice and/or legislative requirements
Commercial and/or financial management
• Leads the annual resource planning for operational delivery to ensure capacity to deliver demand for products & services. Monitors, analyses and reports variances to plan to enable in-year and medium-term improvements to operational efficiency and business effectiveness.
• Sets utilisation targets for teachers & classroom space, monitoring performance & ensuring country Operations Managers are putting in place plans to tackle.
• Undertakes a range of financial, productivity and cost/benefit analyses of operational activity in teaching delivery to enable the development of robust medium-term investment decisions.
Leadership & management
• Embeds Equality, Diversity and Inclusion (EDI) in the work of the teaching operations function through agreeing regional priorities and workplans and holding cluster and LC leads accountable for delivery.
• Working with the Regional Head of Operations, sets the vision, direction and annual business plan for their teaching operations, to ensure defined business objectives are realised in accordance with the Global English strategy. Time horizons are largely annual, with an awareness of medium-term developments.
• Actively contributes to the development of regional and SBU operations strategies and plans.
• Supports workforce planning and contributes to the development and delivery of training, support and knowledge-sharing activities to build operational skills and capability in product/service development within the region
Role specific knowledge and experience:
• Business Process Improvement.
• Managing Finance and Resources.
• Managing Risk.
• Operational Management
• Communicating and influencing
• Experience of business process improvement.
• Experience of cost and resource management at a global scale.
• Experience of successfully delivery of significant business process improvement.
• Experience of operational management in line with business strategy
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
The role is the country/cluster lead for business improvement, efficiency and cost management for teaching operations through effective teacher utilization, management of indirect costs and process improvement to improve margins. Accountable for the delivery of in-year efficiency targets. This is a key role in ensuring that the teaching business is sustainable future focused and delivers the operational performance in line with corporate objectives.
Main accountabilities but not limited to the following:
• Translates Global and Regional English strategies into 1 -3 year operations plan, and deploys resources efficiently and cost-effectively to deliver the commercial strategy.
• Liaises closely with Country/Branch Operations Managers to clarify, agree, and re-negotiate (as necessary) local targets to deliver improvements in margin.
• Implements, reviews and re-prioritise the work plans of multiple teams working across a range of business strands (systems, processes, change initiatives) in the light of revised corporate requirements, operational changes and local social/economic or political events.
• Drives innovation of the teaching delivery model identifying opportunities to improve delivery efficiencies and effectiveness to best meet customer needs.
• Responsible for safeguarding practices, policies, risk management for young learners within the country.
Relationship and Stakeholder management
• Develops and maintains excellent relationships and communication with internal stakeholders across a range of business and geographical areas, to inform and enable medium-term innovation and improvements in the quality of teaching delivery.
• Leads and manages relationships with major corporate stakeholders including Tax, Legal, Corporate risk and Information Governance.
Analysis and Reporting
• Accountable for business process improvement, drives improvements in the efficiency and effectiveness of delivery across products based on historic, current and projected operational performance data.
• Undertakes market scanning to identify potential partners to support the improvement of the delivery model and utilise new delivery channels.
• Reviews current management information and reporting protocols, recommending and/or implementing improvements, as necessary, to enable more effective and robust operational planning and decision-making.
Risk and compliance
In collaboration with Country/Branch Operations Managers, reviews agreed corporate risk management protocols to determine whether they adequately protect the interests of the British Council in the local operating context. Recommends revision and reform where necessary, basing proposals on evidence-based analysis of current/future risks and research into wider best practice and/or legislative requirements
Commercial and/or financial management
• Leads the annual resource planning for operational delivery to ensure capacity to deliver demand for products & services. Monitors, analyses and reports variances to plan to enable in-year and medium-term improvements to operational efficiency and business effectiveness.
• Sets utilisation targets for teachers & classroom space, monitoring performance & ensuring country Operations Managers are putting in place plans to tackle.
• Undertakes a range of financial, productivity and cost/benefit analyses of operational activity in teaching delivery to enable the development of robust medium-term investment decisions.
Leadership & management
• Embeds Equality, Diversity and Inclusion (EDI) in the work of the teaching operations function through agreeing regional priorities and workplans and holding cluster and LC leads accountable for delivery.
• Working with the Regional Head of Operations, sets the vision, direction and annual business plan for their teaching operations, to ensure defined business objectives are realised in accordance with the Global English strategy. Time horizons are largely annual, with an awareness of medium-term developments.
• Actively contributes to the development of regional and SBU operations strategies and plans.
• Supports workforce planning and contributes to the development and delivery of training, support and knowledge-sharing activities to build operational skills and capability in product/service development within the region
Role specific knowledge and experience:
• Business Process Improvement.
• Managing Finance and Resources.
• Managing Risk.
• Operational Management
• Communicating and influencing
• Experience of business process improvement.
• Experience of cost and resource management at a global scale.
• Experience of successfully delivery of significant business process improvement.
• Experience of operational management in line with business strategy
💡 Quick Summary
Seeking a career-building opportunity? The Teaching Operations Manager position is now open for candidates interested in the Teacher Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Teacher Jobs is a plus.
