Team Lead, Operations

Location
Toronto, ON
 
Benefits
Pulled from the full job description
 
Full job description
We’re Hiring!
Team Lead, Operations
Toronto, ON
www.entandemlicensing.com

Full-time
Hybrid
WHO WE ARE
Entandem is a joint venture between Re: Sound and SOCAN. Entandem simplifies music licenses for Canadian organizations and businesses that use recorded and/or live music to make their business or event better. Entandem licensing ensures that those who made the music are compensated.
OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM
Entandem thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, ****** orientation, religious belief, or physical ability.
WHY WORK WITH US?
Make a difference by supporting and collaborating with a vibrant and creative community
Enjoy many options for workplace flexibility and work-life balance
Get involved in the rapidly changing creative space
Advocate for and empower the creative community
Together, we’ll help music creators earn more income and make a living
WHAT WE OFFER
35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
Twelve paid sick days annually (including five personal days)
Access to SOCAN’s Toronto fitness facility
Annual Performance Incentive bonus (dependent on a personal and company performance)
Defined contribution Pension Plan
Comprehensive, health and dental benefits program
Inclusive and collaborative working environment
ABOUT THE ROLE
Ensure Entandem optimizes revenue collection. Lead and direct the Account Manager team, responsible for the largest income generating licensees, to achieve collection goals. Track trends, identify reporting and payment gaps, and develop plans to best address opportunities. Communicate effectively with all levels of the business and act as point of contact. Maintain focus on company goals and utilize data and analytics to underpin essential and fundamental core business needs and strategies
The knowledge of English is required for this position as the position requires to interact on a constant and regular basis with English-speaking stakeholders.
WHAT YOU’LL DO / KEY RESPONSIBILITIES
Monitor, track and support Account Manager’s in collection efforts.
Maintain and improve companywide KPI reporting dashboards.
Create, interpret and utilize parameters to select individual Account assignments.
Provide reports, statistics and analytics for Entandem Management and Board including quarterly reports, financial forecasting, and bad debt provision.
Lead the Account Manager team to ensure quarterly metrics are met.
Develop plans to ensure best practices and process improvement are followed.
Improve collection cycles to optimize recovery rates.
Oversee application of funds and collection of past due invoices.
Liaise with Finance dept for write offs, cancellations, refunds and fund transfer cases.
Actively collaborate, both internally and with outside stakeholders to compile and interpret statistics and data where relevant.
Provide input on staff performance measures and appraisals.
Support IT in testing, troubleshooting, and finding solutions to technological issues.
Train and coach staff.
Work closely with Licensing Specialists, Operations Manager and third parties to ensure cohesion and consistency across the board.
Other duties as required
WHAT YOU'LL BRING/QUALIFICATIONS & EXPERIENCE
Leadership skills
Strong communication – written and oral
Excellent organizational and time management skills
Strong problem solving and conflict resolution skills
Relationship building
Advanced MS, Excel, Epicor (including query designing) and other software skills, knowledge and experience
Copyright and music industry knowledge
Analytical
Results oriented
Detail oriented
Strong communicator
Adaptable
Driven
Efficient
Advanced IT proficiency
ACCESSIBILITY & ACCOMMODATION
Entandem is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.
EQUAL EMPLOYMENT OPPORTUNITY
Entandem is an Equal Opportunity Employer. Hiring and other employment decisions at Entandem are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, ****** orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, ****** orientations, and life experiences to apply
HOW TO APPLY
If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/
Thank you for your interest in our company; we will be in touch with those candidates we wish to interview.
To learn more about Entandem, go to https://www.entandemlicensing.com/
 

Canada
Ontario
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