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Team Lead_Customer Support-International BPO

Place of work Work from home
Contract type Full-time
Start date -
Salary ₹7,85,297–₹8,02,669

Job details

Job description, work day and responsibilities

Team Leader – Non-Voice International Process

Seeking a skilled Team Leader to manage a non-voice BPO team, ensuring top-notch service delivery and operational excellence. Responsibilities include supervising daily operations, meeting SLA/TAT/AHT targets, coaching team members, managing rosters, handling escalations, and driving performance improvements. Must be experienced in client communication, quality assurance, and cross-functional coordination.

Requirements:
• 5 years in international BPO (non-voice)
• Strong grasp of KPIs and process metrics
• Excellent communication and leadership skills
• Flexible with night/rotational shifts
• Healthcare domain experience preferred

Job Types: Full-time, Permanent

Pay: ₹785,296.49 - ₹802,668.54 per year

Benefits:
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):
• Do you have prior experience in international BPO?
• What's your total years of experience as a team lead?
• ARe you comfortable with face to face round of inetrview- location- ganganagar-bengaluru ?
• Are you comfortable with rotational shifts?
• total years of experience you're holding?
• current ctc?
• expected ctc?
• notice period?

Work Location: In person

The position is suitable for candidates with education

This position is suitable for fresh graduate
You will be redirected to another website to apply.
Apply and send CV
Offer ID: #1283866, Published: 2 days ago, Company registered: 1 week ago

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