Job Description
Opening for Team Leader Operations (International Banking Process) Reputed MNC-Chennai
Profile- Team Leader Operations – (Voice Process)
Experience - 3+ Years
CTC - 5.80 L
Job Location - Chennai
Qualification - Any Graduate
Notice Period- Immediate -30 Days Only
Job Details-
Roles and Responsibilities
• Managing Daily Operations
• Managing team of upto 15 resources
• Team mentoring & coaching individual associates who may fall below desired performance
• Handle 1st level escalations on process issues that cannot be resolved by agents
• Monitoring and ensuring closure of daily/weekly and monthly deliverables
• Managing SLA, Daily Reporting, Agents leave planning
• Maintain a strong knowledge of products and services for customers that we are servicing
• Monitor random calls/cases to improve quality, minimizing errors and track operative performance
• Continuously contribute towards process improvement
Interested Candidates please share your updated resume at sushma.m@2coms.com or whatsapp 8+8145XXXXXX
Profile- Team Leader Operations – (Voice Process)
Experience - 3+ Years
CTC - 5.80 L
Job Location - Chennai
Qualification - Any Graduate
Notice Period- Immediate -30 Days Only
Job Details-
Roles and Responsibilities
• Managing Daily Operations
• Managing team of upto 15 resources
• Team mentoring & coaching individual associates who may fall below desired performance
• Handle 1st level escalations on process issues that cannot be resolved by agents
• Monitoring and ensuring closure of daily/weekly and monthly deliverables
• Managing SLA, Daily Reporting, Agents leave planning
• Maintain a strong knowledge of products and services for customers that we are servicing
• Monitor random calls/cases to improve quality, minimizing errors and track operative performance
• Continuously contribute towards process improvement
Interested Candidates please share your updated resume at sushma.m@2coms.com or whatsapp 8+8145XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader| International Voice position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.
