Job Description
Team Leader Operations (Mumbai, Bangalore, Hyderabad)
Job Description
He/She will be responsible for a team of associates.
Resolve agent and customer issues.
Be directly responsible for the overall performance of team members
Conduct performance reviews and team meetings.
Conduct monitoring and coaching sessions.
Coordinate with training and quality assurance to identify systemic quality-improvement opportunities.
Competent in all process and technical skills required at Agent level thorough understanding of Metrics requirements and targets.
Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Achieve Productivity requirements and performance delivery as outlined via Operation scorecard. Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.
Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines Role: Team Leader Industry Type: BPO / Call Centre Department: Customer Success, Service Operations
This job is provided by Shine.com
Job Description
He/She will be responsible for a team of associates.
Resolve agent and customer issues.
Be directly responsible for the overall performance of team members
Conduct performance reviews and team meetings.
Conduct monitoring and coaching sessions.
Coordinate with training and quality assurance to identify systemic quality-improvement opportunities.
Competent in all process and technical skills required at Agent level thorough understanding of Metrics requirements and targets.
Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Achieve Productivity requirements and performance delivery as outlined via Operation scorecard. Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.
Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines Role: Team Leader Industry Type: BPO / Call Centre Department: Customer Success, Service Operations
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.