Team leader – Outsourced Field Operations (Vehicle Loans & RTO Services)

Location
Andheri East, Mumbai, Maharashtra
 
Benefits
Pulled from the full job description
Flexible schedule
Commuter assistance
 
Full job description
Team leader – Outsourced Field Operations (Vehicle Loans & RTO Services)

Base Location: Mumbai |

Department: Operations / Vendor Management / Field Operations & RTO Coordination
Reports to: Manager – Field Operations / Manager– RTO Process

Job Summary:

We are seeking an experienced Team leader – Outsourced Field Operations to oversee and manage third-party service partners responsible for field activities related to vehicle loan processing, recovery, verification, and RTO coordination across India. This individual will be accountable for ensuring partner performance, operational compliance, and high service delivery standards in line with our vehicle finance business objectives.

Key Responsibilities:

1. Pan-India Vendor Oversight – Field Operations

Manage and coordinate outsourced agencies across multiple cities for field tasks such as customer verification, loan documentation, repossession, recovery, and RTO-related services.
Ensure adherence to SLAs and turnaround times (TATs) for all field activities.
2. RTO Services & Compliance Management

Supervise partners handling RTO work, including registration, hypothecation, NOC issuance, and ownership transfer.
Monitor regulatory compliance, documentation accuracy, and process timelines.
3. Performance Monitoring & Governance

Define performance KPIs for partner agencies and conduct monthly performance reviews.
Identify underperforming geographies or partners and implement corrective action plans.
4. Field Force Quality & Audit

Conduct audits of partner field staff for process adherence, conduct, and customer handling.
Ensure field agents are trained and comply with legal and regulatory guidelines.
5. Contract & Commercial Management

Support contract drafting, pricing negotiations, onboarding, and renewals for vendors.
Review and validate partner invoices against performance to control costs.
6. Technology & Reporting

Collaborate with tech/product teams to digitize field ops workflows, e.g., mobile apps for field agents, real-time reporting, geo-tagging.
Maintain MIS, dashboards, and data-driven insights for decision-making.
Qualifications & Experience:

Bachelor’s degree
2–4 years of experience in managing outsourced field operations in NBFCs, banks, or vehicle finance companies.
Strong experience in managing vehicle finance, verification, and RTO service partners.
Good understanding of vehicle loan lifecycle, RTO processes, and regional compliance.
Proven ability to handle large field teams through third-party vendors.
Key Skills:

Strong vendor management and negotiation skills
Knowledge of RTO and legal documentation processes
Excellent coordination and stakeholder management
Analytical mindset with familiarity in dashboards, Excel, MIS
Fluency in English and at least one regional language preferred
Understanding of collections best practices and RBI fair practices code
Travel Requirements:

Must be willing to travel 10–30% across India for audits, reviews, and partner development.
What We Offer:

A high-impact, visible leadership role in a growing vehicle finance business
Opportunity to work with leading vendors across India
Competitive compensation and benefits
Collaborative, agile, and performance-driven work culture
Job Type: Full-time

Pay: ₹14,323.7+ - ₹42,5+1.01 per month

Benefits:

Commuter assistance
Flexible schedule
Schedule:

Day shift
Fixed shift
Experience:

Vendor management: 2 years (Preferred)
vendor Creation: 2 years (Preferred)
Commercial vehicle: 1 year (Preferred)
commercial Management: 1 year (Preferred)
RTO: 1 year (Preferred)
Loan processing: 1 year (Preferred)
Work Location: In person

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