Job Description
MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.
The Role:
We have a number of permanent opportunities available for Policy Administration Team Members to join our Melbourne based Customer Operations team, kick-starting their career in Financial Services.
Upon commencing, you will start with a group of new work mates where your first two weeks will be spent in training learning more about our products, processes and systems. After this, you will move into your new team where you will continue to be supported by our Coaches and Leaders as you begin to manage queries on the job. A flexible working environment regarding start times is offered, subject to training and business requirements.
You will primarily be responsible for providing administrative support to the business by ensuring our clients and customers records are maintained accurately. Providing empathetic customer service over the phone, you will follow up on the requests of our clients and customers. Using your effective problem-solving skills, you will manage customer complaints and escalate as required.
To ensure for your success, you will work to specific targets that look at the accuracy and efficiency with which you can perform specific administrative processes. Working in a fun and collaborative environment, you will work closely with your team to ensure for the timely resolution of inquiries. You will also be tasked with looking for opportunities to improve our procedures and systems.
About You:
First and foremost, you're a self-starter and a true "people" person. A natural communicator, you have an investigative mindset and are adaptable, innovative and resilient. Your understanding of customer centricity combined with your willingness to learn and growth mindset will set you up for success in this rare entry-level role.
Our Purpose
MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose\: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.
Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.
Why Choose Us?
At MLC Life Insurance, you will have the opportunity to:
enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
wellness and lifestyle offerings including access to Uprise – our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
The Role:
We have a number of permanent opportunities available for Policy Administration Team Members to join our Melbourne based Customer Operations team, kick-starting their career in Financial Services.
Upon commencing, you will start with a group of new work mates where your first two weeks will be spent in training learning more about our products, processes and systems. After this, you will move into your new team where you will continue to be supported by our Coaches and Leaders as you begin to manage queries on the job. A flexible working environment regarding start times is offered, subject to training and business requirements.
You will primarily be responsible for providing administrative support to the business by ensuring our clients and customers records are maintained accurately. Providing empathetic customer service over the phone, you will follow up on the requests of our clients and customers. Using your effective problem-solving skills, you will manage customer complaints and escalate as required.
To ensure for your success, you will work to specific targets that look at the accuracy and efficiency with which you can perform specific administrative processes. Working in a fun and collaborative environment, you will work closely with your team to ensure for the timely resolution of inquiries. You will also be tasked with looking for opportunities to improve our procedures and systems.
About You:
First and foremost, you're a self-starter and a true "people" person. A natural communicator, you have an investigative mindset and are adaptable, innovative and resilient. Your understanding of customer centricity combined with your willingness to learn and growth mindset will set you up for success in this rare entry-level role.
Our Purpose
MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose\: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.
Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.
Why Choose Us?
At MLC Life Insurance, you will have the opportunity to:
enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
wellness and lifestyle offerings including access to Uprise – our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
💡 Quick Summary
Seeking a career-building opportunity? The Team Member, Customer Servicing position is now open for candidates interested in the Helper Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.