Job Description
• Answering customer inquiries and listening to their problems/asks
• Troubleshooting customer-reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.
Required Skills:
• Good reasoning and analytical skills
• Good listening skills
• Troubleshooting customer-reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.
Required Skills:
• Good reasoning and analytical skills
• Good listening skills
💡 Quick Summary
Seeking a career-building opportunity? The Tech Support Executive | Leading MNC position is now open for candidates interested in the Customer Care Executive sector. This role in Lucknow offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
