Job Description
Full job description
Posted Date: 1 Apr 2026
Location: Guildford, WA, AU
Reporting into Technical Service Supervisor, the Technical Communicator will join our team on a Full-Time basis at our Guildford Branch. This role involves providing technical support by assisting with troubleshooting complex machine faults and providing repair advice. They will engage with various stakeholders to restore product functionality in a timely manner. Working with a team of 16 Technical Communicators, you will join a highly collaborative environment.
Roster: Monday – Friday, 8.5 hours/day (including meal break)
What You’ll Do:
Assist with diagnosing and troubleshooting complex machine faults
Provide clear, practical repair advice to technicians and stakeholders
Engage with customers, management, service teams, product support and engineering
Work collaboratively to restore product functionality with minimal downtime
Support investigations as required to resolve challenging technical issues
Product Improvement initiatives with various stakeholders
Skills & Experience:
Trade qualification as a Mechanic, Heavy-Duty Equipment Mechanic, or Automotive Electrical Technician
Post-trade experience with proven ability to interpret electrical and hydraulic schematics
Strong understanding of safe working practices
Excellent verbal and written communication skills
Well-developed diagnostic and problem-solving capability
High attention to detail and a continuous improvement mindset
Intermediate computer skills, including Microsoft Office
Ability to mentor others and share knowledge within the team
Ability to work effectively both independently and as part of a team
Flexibility and willingness to travel at short notice, when required
Our Benefits inclusive of but not limited to:
Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Reference Number: 5568
Posted Date: 1 Apr 2026
Location: Guildford, WA, AU
Reporting into Technical Service Supervisor, the Technical Communicator will join our team on a Full-Time basis at our Guildford Branch. This role involves providing technical support by assisting with troubleshooting complex machine faults and providing repair advice. They will engage with various stakeholders to restore product functionality in a timely manner. Working with a team of 16 Technical Communicators, you will join a highly collaborative environment.
Roster: Monday – Friday, 8.5 hours/day (including meal break)
What You’ll Do:
Assist with diagnosing and troubleshooting complex machine faults
Provide clear, practical repair advice to technicians and stakeholders
Engage with customers, management, service teams, product support and engineering
Work collaboratively to restore product functionality with minimal downtime
Support investigations as required to resolve challenging technical issues
Product Improvement initiatives with various stakeholders
Skills & Experience:
Trade qualification as a Mechanic, Heavy-Duty Equipment Mechanic, or Automotive Electrical Technician
Post-trade experience with proven ability to interpret electrical and hydraulic schematics
Strong understanding of safe working practices
Excellent verbal and written communication skills
Well-developed diagnostic and problem-solving capability
High attention to detail and a continuous improvement mindset
Intermediate computer skills, including Microsoft Office
Ability to mentor others and share knowledge within the team
Ability to work effectively both independently and as part of a team
Flexibility and willingness to travel at short notice, when required
Our Benefits inclusive of but not limited to:
Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Reference Number: 5568
💡 Quick Summary
Seeking a career-building opportunity? The Technical Communicator position is now open for candidates interested in the Construction, Repair & Maintenance Services sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Construction, Repair & Maintenance Services is a plus.
