Job Description
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
Major Functions/Responsibility
• Manage local network and system engineers, including mentoring, coaching, timesheets, and other HR related paperwork
• Technical Lead for Network Operations team
• Handle escalated cases and customers
• Support and Maintain Global Network across private and public clouds
• Follow Network Architecture standards
• Operational level support and configuration on network infrastructure device
• Routers, Switches, Firewalls, Load Balancers, ALB/ELBs, Gateways, Security Groups
• Operational level support and configuration of;
• VPN (IPSec & SSL)
• OSPF and BGP routing protocols
• VLANs, 802.1q, 802.1x, STP, VRRP, HSRP
• Load Balancing, security, firewall policies
• Participate in Incident, Problem, Service and Change Management
• Work with Problem Mgmt team on Root Cause Analysis
• Create and Maintain documentation
• Participate in on-call support rotation
• Communicate in an effective and professional manner with internal and external customers
• Follow company policies and procedures always
• Communicate in an effective and professional way with customers in and outside of inContact.
Requirements :
• 6+ years of proven work-related experience is required in configuration of Ethernet technologies, Routers and routing protocols of OSPF and BGP.
• Systems administration experience is a plus
• Solid understanding of TCP/IP
• Experience configuring IPSec VPN
• Experience configuring Routers/Switches
• Understanding of public cloud technologies
• Understanding and experience with load-balancing technologies
• Experience working with firewalls
• Packet capture and analysis
• Cisco
• Juniper
• Palo Alto
• Arista
• Brocade/Foundry Networks
• F5
Education :
Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related field "or" equivalent work experience required.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, ****** orientation or any other category protected by law
Major Functions/Responsibility
• Manage local network and system engineers, including mentoring, coaching, timesheets, and other HR related paperwork
• Technical Lead for Network Operations team
• Handle escalated cases and customers
• Support and Maintain Global Network across private and public clouds
• Follow Network Architecture standards
• Operational level support and configuration on network infrastructure device
• Routers, Switches, Firewalls, Load Balancers, ALB/ELBs, Gateways, Security Groups
• Operational level support and configuration of;
• VPN (IPSec & SSL)
• OSPF and BGP routing protocols
• VLANs, 802.1q, 802.1x, STP, VRRP, HSRP
• Load Balancing, security, firewall policies
• Participate in Incident, Problem, Service and Change Management
• Work with Problem Mgmt team on Root Cause Analysis
• Create and Maintain documentation
• Participate in on-call support rotation
• Communicate in an effective and professional manner with internal and external customers
• Follow company policies and procedures always
• Communicate in an effective and professional way with customers in and outside of inContact.
Requirements :
• 6+ years of proven work-related experience is required in configuration of Ethernet technologies, Routers and routing protocols of OSPF and BGP.
• Systems administration experience is a plus
• Solid understanding of TCP/IP
• Experience configuring IPSec VPN
• Experience configuring Routers/Switches
• Understanding of public cloud technologies
• Understanding and experience with load-balancing technologies
• Experience working with firewalls
• Packet capture and analysis
• Cisco
• Juniper
• Palo Alto
• Arista
• Brocade/Foundry Networks
• F5
Education :
Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related field "or" equivalent work experience required.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, ****** orientation or any other category protected by law
💡 Quick Summary
Seeking a career-building opportunity? The Technical Manager|Network Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.