Job Description
Join a global team of innovators and pioneers at New Relic, where we're dedicated to shaping the future of observability. Our intelligent platform empowers companies to thrive in an AI-first world by providing deep insights into their complex systems. As we expand our global presence, we're looking for passionate individuals to join our mission. If you're ready to help leading companies optimize their digital applications, we encourage you to consider a career with us!
Your opportunity
As a Technical Success Manager (TSM) at New Relic, you will leverage your technical expertise, problem-solving skills, and collaborative spirit to enhance and grow your customer base meaningfully. Unlike a traditional technical resource for sales, you will own the technical success and post-sales relationships for our valued customers. You will foster New Relic's strategic vision and advocate for new product directions on behalf of your customers.
With a customer-obsessed mindset, you will ensure our customers become lifelong advocates of the New Relic platform by managing technical relationships, solving real-time technical challenges, and overseeing your account base from a technical viewpoint.
What you'll do
• Drive customer adoption, onboarding, and ongoing success within your assigned accounts.
• Document adoption progress and overall success.
• Lead all aspects of adopting, optimizing, and integrating New Relic's products into customers' business frameworks.
• Act as a collaborative partner with Sales to identify revenue opportunities for upselling new services and securing contract renewals.
• Advocate for new product features and convey customer feedback to New Relic's product management and engineering teams.
• Maintain a thorough understanding of each customer's business and technical landscape.
• Conduct engaging product demonstrations for various audiences, highlighting key workflows and addressing real-time technical queries to enhance platform adoption.
• Be prepared for travel as this is a field-based role, with extensive travel opportunities available for those who desire it.
This role requires:
• A minimum of 2 years of pre or post-sales experience in the software industry.
• At least 1 year of demonstrated pre or post-sales experience with enterprise customers.
• A strong technical background combined with a sales/customer-focused orientation.
• A willingness to learn new technologies.
• An interest in or experience with performance monitoring tools (infrastructure, application, web or mobile, user experience).
• The ability to maintain up-to-date project plans and documentation.
• Fluency in English.
Bonus points if you have:
• Familiarity with one or more development languages such as Java, .Net, Ruby, C, Python, Node.js, or Golang.
• Exposure to and/or interest in cloud technologies, including Kubernetes, containers, microservices, DevOps, and CI/CD.
• A background in mobile device platforms & architectures (iOS & Android).
• A Bachelor's degree in Engineering or Computer Science or equivalent.
Please note that visa sponsorship is not available for this position.
The estimated on-target earnings for this role range from $149,000 to $186,000 USD, which includes salary and target sales incentives. Pay within this range varies based on work location and may also depend on individual qualifications and experience.
New Relic offers a variety of benefits for this role, including comprehensive healthcare, dental and vision coverage, parental leave, mental health resources, a 401(k) plan with matching contributions, flexible time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to enhance the lives of our employees.
We are committed to fostering a diverse, welcoming, and inclusive environment. We strive to ensure everyone feels comfortable bringing their most authentic selves to work every day. We celebrate our talented team's diverse backgrounds and experiences, recognizing that nontraditional paths contribute to our success. We seek candidates who resonate with our mission and values.
If you require reasonable accommodation during the application or recruitment process, please reach out via email. We empower all employees to achieve professional and business success through a flexible workforce model, accommodating fully office-based, fully remote, or hybrid work options.
Our hiring process:
In compliance with applicable law, all hired individuals must verify their identity and eligibility to work, as well as complete any required employment eligibility verification. A criminal background check is a prerequisite for joining New Relic due to our stewardship of customer data. We will consider qualified applicants with arrest and conviction records on a case-by-case basis, adhering to applicable laws, including the San Francisco Fair Chance Ordinance.
Recruiters and agencies may not submit resumes through this website or directly to our managers. New Relic does not accept unsolicited resumes and will not pay fees to any third-party agency or organization lacking a signed agreement with us.
New Relic develops encryption software and technology that complies with U.S. export controls and licensing requirements. Certain roles may require candidates to pass an export compliance assessment as a condition of employment. Relevant information will be provided during the application process.
We evaluate candidates based on qualifications without regard to race, religion, ethnicity, national origin, sex, ****** orientation, gender identity or expression, age, disability, neurodiversity, veteran or marital status, political viewpoint, or any other legally protected characteristics.
Review our Applicant Privacy Notice for more information.
Your opportunity
As a Technical Success Manager (TSM) at New Relic, you will leverage your technical expertise, problem-solving skills, and collaborative spirit to enhance and grow your customer base meaningfully. Unlike a traditional technical resource for sales, you will own the technical success and post-sales relationships for our valued customers. You will foster New Relic's strategic vision and advocate for new product directions on behalf of your customers.
With a customer-obsessed mindset, you will ensure our customers become lifelong advocates of the New Relic platform by managing technical relationships, solving real-time technical challenges, and overseeing your account base from a technical viewpoint.
What you'll do
• Drive customer adoption, onboarding, and ongoing success within your assigned accounts.
• Document adoption progress and overall success.
• Lead all aspects of adopting, optimizing, and integrating New Relic's products into customers' business frameworks.
• Act as a collaborative partner with Sales to identify revenue opportunities for upselling new services and securing contract renewals.
• Advocate for new product features and convey customer feedback to New Relic's product management and engineering teams.
• Maintain a thorough understanding of each customer's business and technical landscape.
• Conduct engaging product demonstrations for various audiences, highlighting key workflows and addressing real-time technical queries to enhance platform adoption.
• Be prepared for travel as this is a field-based role, with extensive travel opportunities available for those who desire it.
This role requires:
• A minimum of 2 years of pre or post-sales experience in the software industry.
• At least 1 year of demonstrated pre or post-sales experience with enterprise customers.
• A strong technical background combined with a sales/customer-focused orientation.
• A willingness to learn new technologies.
• An interest in or experience with performance monitoring tools (infrastructure, application, web or mobile, user experience).
• The ability to maintain up-to-date project plans and documentation.
• Fluency in English.
Bonus points if you have:
• Familiarity with one or more development languages such as Java, .Net, Ruby, C, Python, Node.js, or Golang.
• Exposure to and/or interest in cloud technologies, including Kubernetes, containers, microservices, DevOps, and CI/CD.
• A background in mobile device platforms & architectures (iOS & Android).
• A Bachelor's degree in Engineering or Computer Science or equivalent.
Please note that visa sponsorship is not available for this position.
The estimated on-target earnings for this role range from $149,000 to $186,000 USD, which includes salary and target sales incentives. Pay within this range varies based on work location and may also depend on individual qualifications and experience.
New Relic offers a variety of benefits for this role, including comprehensive healthcare, dental and vision coverage, parental leave, mental health resources, a 401(k) plan with matching contributions, flexible time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to enhance the lives of our employees.
We are committed to fostering a diverse, welcoming, and inclusive environment. We strive to ensure everyone feels comfortable bringing their most authentic selves to work every day. We celebrate our talented team's diverse backgrounds and experiences, recognizing that nontraditional paths contribute to our success. We seek candidates who resonate with our mission and values.
If you require reasonable accommodation during the application or recruitment process, please reach out via email. We empower all employees to achieve professional and business success through a flexible workforce model, accommodating fully office-based, fully remote, or hybrid work options.
Our hiring process:
In compliance with applicable law, all hired individuals must verify their identity and eligibility to work, as well as complete any required employment eligibility verification. A criminal background check is a prerequisite for joining New Relic due to our stewardship of customer data. We will consider qualified applicants with arrest and conviction records on a case-by-case basis, adhering to applicable laws, including the San Francisco Fair Chance Ordinance.
Recruiters and agencies may not submit resumes through this website or directly to our managers. New Relic does not accept unsolicited resumes and will not pay fees to any third-party agency or organization lacking a signed agreement with us.
New Relic develops encryption software and technology that complies with U.S. export controls and licensing requirements. Certain roles may require candidates to pass an export compliance assessment as a condition of employment. Relevant information will be provided during the application process.
We evaluate candidates based on qualifications without regard to race, religion, ethnicity, national origin, sex, ****** orientation, gender identity or expression, age, disability, neurodiversity, veteran or marital status, political viewpoint, or any other legally protected characteristics.
Review our Applicant Privacy Notice for more information.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Success Manager position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
