Job Description
Job description
MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!
Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!
We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.
Position:
We are currently seeking a Technical Support Engineer to join our CAREL UK Subsidiary located in Chessington. The position offers an office-based work model.
The Technical Support Engineer will reinforce the sales and technical development process with the leading HVAC-R OEM manufacturers, customers, end users, and engineers on site. The key task will be to support the implementation, by key manufacturers of heat pumps and ventilation units, of the high-efficiency solutions provided by CAREL, with a particular focus on compressor variable speed drives, natural refrigerants, and advanced connectivity.
Main Accountabilities
• Reinforce and foster the business and the presence of the Group within the HVACR manufacturer market, by ensuring the required level of technical support services to our Key OEM customers during the different process phases (qualification, testing, certification, adoption, delivery, after-sales)
• Manage technical support and quality required operations
• Identify and provide solutions to meet the customer's needs with a consultancy approach also with the support of the available resources available within the Group
• Technical liaise between the market and CAREL Headquarters
• Use and maintain the required level of the adopted CRM tools and Salesforce ticketing tool
Requirements:
• Technical background or excellent technical understanding
• Solid Electronic/Electric literacy know how and solid digital skills
• Capability to embrace and advocate innovations for the future
• Customer acumen
• Motivation and organizational performance
• Knowledge or experience in thermodynamics or HVACR applications is preferred
• Good English proficiency requested to work with our teams all over the world
• Teamwork, enthusiasm, "hands-on” approach
• Good attitude in relationship and communication with colleagues, sales network, and customers
• Share the values of Carel Culture Code!
Other information:
MAKE THE DIFFERENCE…ANYWAY: this position isn’t right for you? Check out our other job opportunities: https://www.carel.com/open-positions
ACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUE
At Carel we are actively committed to achieving our sustainability objectives, outlined in our “Driven by the Future - Sustainability in Action” plan, available for reference at: https://www.carel.com/carel-and-sustainability. Every day we take concrete actions to help combat climate change, identifying and developing products and services that increase energy efficiency and allow us to drastically reduce environmental impact.
Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring. Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.
This job post addresses both female and male candidates (see D.Lgs. n. 198/2006 & ss.mm.ii and D.Lgs. 215-216/2003). Candidates are invited to read the privacy statement (see artt. 13 e 14 del Reg. EU 679/2016) at the following link: https://www.carel.com/documents/10191/678238/CAREL_GDPR_Info
MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!
Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!
We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.
Position:
We are currently seeking a Technical Support Engineer to join our CAREL UK Subsidiary located in Chessington. The position offers an office-based work model.
The Technical Support Engineer will reinforce the sales and technical development process with the leading HVAC-R OEM manufacturers, customers, end users, and engineers on site. The key task will be to support the implementation, by key manufacturers of heat pumps and ventilation units, of the high-efficiency solutions provided by CAREL, with a particular focus on compressor variable speed drives, natural refrigerants, and advanced connectivity.
Main Accountabilities
• Reinforce and foster the business and the presence of the Group within the HVACR manufacturer market, by ensuring the required level of technical support services to our Key OEM customers during the different process phases (qualification, testing, certification, adoption, delivery, after-sales)
• Manage technical support and quality required operations
• Identify and provide solutions to meet the customer's needs with a consultancy approach also with the support of the available resources available within the Group
• Technical liaise between the market and CAREL Headquarters
• Use and maintain the required level of the adopted CRM tools and Salesforce ticketing tool
Requirements:
• Technical background or excellent technical understanding
• Solid Electronic/Electric literacy know how and solid digital skills
• Capability to embrace and advocate innovations for the future
• Customer acumen
• Motivation and organizational performance
• Knowledge or experience in thermodynamics or HVACR applications is preferred
• Good English proficiency requested to work with our teams all over the world
• Teamwork, enthusiasm, "hands-on” approach
• Good attitude in relationship and communication with colleagues, sales network, and customers
• Share the values of Carel Culture Code!
Other information:
MAKE THE DIFFERENCE…ANYWAY: this position isn’t right for you? Check out our other job opportunities: https://www.carel.com/open-positions
ACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUE
At Carel we are actively committed to achieving our sustainability objectives, outlined in our “Driven by the Future - Sustainability in Action” plan, available for reference at: https://www.carel.com/carel-and-sustainability. Every day we take concrete actions to help combat climate change, identifying and developing products and services that increase energy efficiency and allow us to drastically reduce environmental impact.
Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring. Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.
This job post addresses both female and male candidates (see D.Lgs. n. 198/2006 & ss.mm.ii and D.Lgs. 215-216/2003). Candidates are invited to read the privacy statement (see artt. 13 e 14 del Reg. EU 679/2016) at the following link: https://www.carel.com/documents/10191/678238/CAREL_GDPR_Info
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Engineer HVAC/R - Carel UK position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Chessington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
