Technical Support Officer, Grade 5/6 - Full Time - Ongoing - Castle Hill High School

Position Information
The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people.

About the Role

Technology Support Officers assist in providing efficient information technology support services along with performing maintenance and upgrades on departmental IT equipment to ensure effective operations at optimal speed and capacity.

Click here for the role description

Talent Pool
A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.


Special Notes
This position is Temporary with view to ongoing.

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion


How to Apply
To apply for this role, please submit in either Word or PDF format:

1. A cover letter (max 2 pages)

demonstrating how your skills, knowledge and professional experience meet the focus capabilities as outlined in the role description
2. A target question response (maximum 300 words per target question)

answering the two targeted questions below
3. A current resume (max 5 pages)

including name, phone number/s and email for two professional referees
4. Copies of your qualifications and/or academic transcripts

Note: it is a requirement that all candidates submit their applications online via iworkfor.nsw. No paper based, email based or late applications will be accepted.

If you are successfully progressed to interview, you will be required to provide

1. Proof of Identity information
2. Informed Consent Form
3. Declaration for child-related work


Targeted Question 1

Please provide an example of where you have achieved business/educational outcomes by solving a problem and utilising the existing technology in your organisation. Describe how your interpersonal skills assisted in reaching a successful outcome. (300 words maximum)


Targeted Question 2

Can you show evidence of how you have liaised and maintained software on a large scale? (Examples could include common school-based technology like Sentral, Edval, School Bytes, Active directory management and maintenance, SharePoint etc. (300 words maximum)