Job Description
Job details
Benefits & Perks
Paid time off
Job Type
Full-time
Benefits
Pulled from the full job description
Paid time off
Full Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
.
Job Description
What You’ll Do
We are seeking a mission-driven and self-directed Knowledge Content Specialist to join our Knowledge Management team. Reporting to the Knowledge Manager, the Knowledge Content Specialist creates, develops, and edits knowledge articles and other digital content to support Curriculum Associates’ field teams. The ideal candidate can structure and translate technical content into easy-to-read content for a variety of audiences. The Knowledge Content Specialist will work cross-functionally across Curriculum Associates to meet a variety of stakeholder and business objectives
Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content. Motivate and manage SMEs to ensure commitment to updating content on a pre-agreed cycle.
Confident in dissecting RFPs and identifying frequently asked questions that need to be answered in a knowledge base. Ideally will have implemented a multi-lingual / international knowledgebase.
Design and own the architecture for the overall knowledge base implementation
Assimilate information extracted from SMEs and re-write it into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals
Ensure legal and operational compliance of database information
Work with graphics designers as required, maintaining a comprehensive library of images
Schedule regular reviews of the knowledge base to identify areas that need to be updated / expanded.
Review the structure of the knowledge base on a regular basis, to ensure that it reflects the needs of the business.
Provide regular training to users of the knowledge base and gather feedback on a regular basis.
Who You Are & What Makes You Qualified
Content specialists have an eye for detail. They are adept and finding content that appeals to their consumers, and they produce accurate, high-quality work. Employers typically require candidates to hold a bachelor’s degree in English, communications, marketing, or a related field. In addition, the following skills and qualifications are necessary for the job:
Computer literacy – understanding the landscape of online communications from working in Microsoft Word to using content management systems, content specialists are familiar with computer systems and software, and frequently use search engines to conduct research
Writing proficiency – to write and edit with speed and accuracy, displaying a strong knowledge of English grammar and the ability to create clear, engaging, and informative text
Organizational skills – organized and efficient, content specialists maintain calendars and juggle deadlines, keeping track of content throughout the editorial process and ensuring that work is submitted on time
Marketing knowledge – content specialists understand how to market their content; familiar with industry trends, they use the appropriate strategies to draw in consumers
Design and layout skills – sourcing and editing photos as necessary and ensuring that they are properly laid out, content specialists have an eye for presenting visual material
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, ****** orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this
form
, and we will reach out to you. If you have additional questions, please contact
[email protected]
.
Benefits & Perks
Paid time off
Job Type
Full-time
Benefits
Pulled from the full job description
Paid time off
Full Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
.
Job Description
What You’ll Do
We are seeking a mission-driven and self-directed Knowledge Content Specialist to join our Knowledge Management team. Reporting to the Knowledge Manager, the Knowledge Content Specialist creates, develops, and edits knowledge articles and other digital content to support Curriculum Associates’ field teams. The ideal candidate can structure and translate technical content into easy-to-read content for a variety of audiences. The Knowledge Content Specialist will work cross-functionally across Curriculum Associates to meet a variety of stakeholder and business objectives
Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content. Motivate and manage SMEs to ensure commitment to updating content on a pre-agreed cycle.
Confident in dissecting RFPs and identifying frequently asked questions that need to be answered in a knowledge base. Ideally will have implemented a multi-lingual / international knowledgebase.
Design and own the architecture for the overall knowledge base implementation
Assimilate information extracted from SMEs and re-write it into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals
Ensure legal and operational compliance of database information
Work with graphics designers as required, maintaining a comprehensive library of images
Schedule regular reviews of the knowledge base to identify areas that need to be updated / expanded.
Review the structure of the knowledge base on a regular basis, to ensure that it reflects the needs of the business.
Provide regular training to users of the knowledge base and gather feedback on a regular basis.
Who You Are & What Makes You Qualified
Content specialists have an eye for detail. They are adept and finding content that appeals to their consumers, and they produce accurate, high-quality work. Employers typically require candidates to hold a bachelor’s degree in English, communications, marketing, or a related field. In addition, the following skills and qualifications are necessary for the job:
Computer literacy – understanding the landscape of online communications from working in Microsoft Word to using content management systems, content specialists are familiar with computer systems and software, and frequently use search engines to conduct research
Writing proficiency – to write and edit with speed and accuracy, displaying a strong knowledge of English grammar and the ability to create clear, engaging, and informative text
Organizational skills – organized and efficient, content specialists maintain calendars and juggle deadlines, keeping track of content throughout the editorial process and ensuring that work is submitted on time
Marketing knowledge – content specialists understand how to market their content; familiar with industry trends, they use the appropriate strategies to draw in consumers
Design and layout skills – sourcing and editing photos as necessary and ensuring that they are properly laid out, content specialists have an eye for presenting visual material
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, ****** orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this
form
, and we will reach out to you. If you have additional questions, please contact
[email protected]
.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Writer position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.
