Job Description
Job Summary
We are seeking a professional and personable Caller to join our team. The ideal candidate will be responsible for making outbound calls, engaging with clients, and providing exceptional customer service. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. The successful applicant will contribute to building strong relationships with clients and support the organisation's outreach efforts.
Duties
Make outbound calls to prospective and existing clients in a courteous and professional manner
Conduct data entry accurately during and after calls to update client records
Engage in active listening to understand client needs and provide relevant information
Upsell products or services where appropriate to maximise sales opportunities
Maintain excellent phone etiquette at all times, ensuring a positive customer experience
Analyse call outcomes and provide feedback for continuous improvement
Assist in managing multilingual communication, particularly in Spanish and English, to serve diverse client bases
Follow scripts and guidelines while maintaining flexibility to adapt conversations as needed
Document call details thoroughly in the organisation's database for future reference
Qualifications
Proven experience in data entry, telemarketing, or customer service roles is preferred
Bilingual skills in Spanish and English are highly desirable
Strong communication skills with an emphasis on clear and professional phone etiquette
Good analysis skills to assess client needs and identify upselling opportunities
Ability to work efficiently in a fast-paced environment while maintaining accuracy
Organised with excellent attention to detail and time management skills
Demonstrated ability to handle multiple tasks simultaneously with a positive attitude
This role offers an engaging environment where your communication skills can thrive. We value organised individuals who are eager to contribute to our team's success through excellent service delivery.
Job Type: Full-time
Pay: From ₹12,000.00 per month
Work Location: In person
We are seeking a professional and personable Caller to join our team. The ideal candidate will be responsible for making outbound calls, engaging with clients, and providing exceptional customer service. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. The successful applicant will contribute to building strong relationships with clients and support the organisation's outreach efforts.
Duties
Make outbound calls to prospective and existing clients in a courteous and professional manner
Conduct data entry accurately during and after calls to update client records
Engage in active listening to understand client needs and provide relevant information
Upsell products or services where appropriate to maximise sales opportunities
Maintain excellent phone etiquette at all times, ensuring a positive customer experience
Analyse call outcomes and provide feedback for continuous improvement
Assist in managing multilingual communication, particularly in Spanish and English, to serve diverse client bases
Follow scripts and guidelines while maintaining flexibility to adapt conversations as needed
Document call details thoroughly in the organisation's database for future reference
Qualifications
Proven experience in data entry, telemarketing, or customer service roles is preferred
Bilingual skills in Spanish and English are highly desirable
Strong communication skills with an emphasis on clear and professional phone etiquette
Good analysis skills to assess client needs and identify upselling opportunities
Ability to work efficiently in a fast-paced environment while maintaining accuracy
Organised with excellent attention to detail and time management skills
Demonstrated ability to handle multiple tasks simultaneously with a positive attitude
This role offers an engaging environment where your communication skills can thrive. We value organised individuals who are eager to contribute to our team's success through excellent service delivery.
Job Type: Full-time
Pay: From ₹12,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Telecaller position is now open for candidates interested in the Customer Care sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
