Job Description
The Hilton New York Times Square is seeking a Temporary Guest Service Representative to join our dynamic team! Located at the heart of Times Square, our upscale hotel rises 44 stories above Manhattan, featuring 478 newly renovated rooms and spectacular food and beverage outlets with breathtaking views of Times Square.
The ideal candidate will possess 2-3 years of front office or guest service experience, familiarity with OnQ, and the ability to work a flexible schedule, including overnights, weekends, and holidays.
Shift Pattern: Flexible availability required, including overnights, weekends, and holidays.
Pay Range: $30.23 - $40.31 per hour.
What are the advantages of joining Hilton?
At Hilton, we prioritize the mental and physical wellbeing of our Team Members, empowering them to thrive personally and professionally in a diverse and inclusive environment. Our comprehensive benefits package includes:
• Access to your pay when needed through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Exceptional Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program at a 15% discount
• Debt-free education options, including college degrees and professional certificates
• Opportunities for career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
What will be your responsibilities?
As a Guest Service Representative, you will be responsible for checking guests in and out of the hotel. Your primary tasks will include:
• Assisting Front Office leadership with guest check-in and check-out procedures.
• Responding to guest inquiries in a friendly, timely, and efficient manner.
• Providing driving or walking directions to guests for local destinations.
• Maintaining a strong knowledge of hotel services, events, and local attractions.
• Collaborating with team members and other departments to foster positive working relationships.
• Delivering accurate information to guests.
What qualities are we searching for?
Founded in 1919, Hilton has become a leader in the hospitality industry due to our commitment to innovation, quality, and success. We seek candidates who embody our Values:
• Hospitality: Passionate about providing exceptional guest experiences.
• Integrity: Committed to doing the right thing at all times.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively with others.
• Ownership: Taking responsibility for our actions and decisions.
• Now: Operating with urgency and discipline.
Additionally, we value:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
What is it like to work for Hilton?
Hilton is a global leader in hospitality, offering a diverse range of accommodations and services. For nearly a century, we have delivered exceptional value to both business and leisure travelers. Our vision is to fill the world with the light and warmth of hospitality, uniting our team in creating remarkable experiences every day. Our Team Members are at the heart of everything we do!
Job: Guest Services, Operations, and Front Office
Title: Temporary Guest Service Representative
Location: null
Requisition ID: HOT0CDNN
EOE/AA/Disabled/Veterans
The ideal candidate will possess 2-3 years of front office or guest service experience, familiarity with OnQ, and the ability to work a flexible schedule, including overnights, weekends, and holidays.
Shift Pattern: Flexible availability required, including overnights, weekends, and holidays.
Pay Range: $30.23 - $40.31 per hour.
What are the advantages of joining Hilton?
At Hilton, we prioritize the mental and physical wellbeing of our Team Members, empowering them to thrive personally and professionally in a diverse and inclusive environment. Our comprehensive benefits package includes:
• Access to your pay when needed through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Exceptional Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program at a 15% discount
• Debt-free education options, including college degrees and professional certificates
• Opportunities for career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
What will be your responsibilities?
As a Guest Service Representative, you will be responsible for checking guests in and out of the hotel. Your primary tasks will include:
• Assisting Front Office leadership with guest check-in and check-out procedures.
• Responding to guest inquiries in a friendly, timely, and efficient manner.
• Providing driving or walking directions to guests for local destinations.
• Maintaining a strong knowledge of hotel services, events, and local attractions.
• Collaborating with team members and other departments to foster positive working relationships.
• Delivering accurate information to guests.
What qualities are we searching for?
Founded in 1919, Hilton has become a leader in the hospitality industry due to our commitment to innovation, quality, and success. We seek candidates who embody our Values:
• Hospitality: Passionate about providing exceptional guest experiences.
• Integrity: Committed to doing the right thing at all times.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively with others.
• Ownership: Taking responsibility for our actions and decisions.
• Now: Operating with urgency and discipline.
Additionally, we value:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
What is it like to work for Hilton?
Hilton is a global leader in hospitality, offering a diverse range of accommodations and services. For nearly a century, we have delivered exceptional value to both business and leisure travelers. Our vision is to fill the world with the light and warmth of hospitality, uniting our team in creating remarkable experiences every day. Our Team Members are at the heart of everything we do!
Job: Guest Services, Operations, and Front Office
Title: Temporary Guest Service Representative
Location: null
Requisition ID: HOT0CDNN
EOE/AA/Disabled/Veterans
💡 Quick Summary
Seeking a career-building opportunity? The Temporary Guest Service Representative position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
