Job Description
Full job description
KJR is seeking an experienced tester to support our client’s Amazon Connect phone system rollout, with CITEC delivering the solution, including call flows and integrations.
Key Details:
Period: January 2026 to August 2026
Type of contract: Casual/Contractor
Duties & Responsibilities:
Functional Testing
Validate call flows built by CITEC, including IVR menus, routing, and agent handling.
Conduct end-to-end testing to ensure all components work seamlessly together.
Perform regression testing to ensure new changes do not impact existing functionality.
Voice Quality
Conduct voice quality testing to assess call clarity, latency, etc.
Network Testing
Perform network load testing to simulate peak call volumes and ensure the network can handle the load.
User Acceptance Testing (UAT)
Collaborate with the testing manager to plan and execute UAT with end users.
Capture user feedback and work with CITEC to address usability issues.
Performance and Scalability Testing (Optional)
Conduct performance testing to ensure the system can handle varying call volumes as the rollout scales up and down.
Provide detailed performance metrics and recommendations for optimisation.
Penetration Testing (Optional)
Conduct penetration testing to identify vulnerabilities in the system.
Provide a detailed report of findings and collaborate with CITEC to address identified issues.
Monitoring and Reporting During Go-Live
Provide real-time monitoring and support during each phase of the go-live.
Deliver detailed reports after each phase, including test results, defects, and recommendations for the next stage.
Collaboration with In-House Team and CITEC
Work closely with the testing manager to execute test scenarios and prioritise defect resolution.
Collaborate with CITEC to access test environments, data, and technical resources.
Key Deliverables:
Test Case Preparation:
Develop comprehensive test cases based on the project requirements and user stories.
Test Execution:
Functional, performance, and voice quality testing completed for each phase of the rollout.
Penetration testing (if included) completed with detailed reports.
Defect Management:
Comprehensive defect logs with prioritisation and resolution tracking.
Reports:
Regular progress reports to the testing manager.
Final summary report of testing outcomes, including recommendations for go-live readiness.
Who are we?
Founded in 1997 on the Gold Coast, KJR delivers expert testing and quality assurance services across multiple sectors, with offices in Melbourne, Brisbane, and Canberra. Our consultants, known as The Collective, are supported through career development, recognition programs, and an annual team-building conference.
We’re committed to diversity and inclusion—recognized by the 2026 AIIA Diversity Award—and support gender equality through scholarships and partnerships. KJR also protects Queensland’s cultural heritage using technology.
We're driven to make a difference and you can help us to make it happen!
Want to know more about KJR? Check it out at www.kjr.com.au
Check out some of the innovation projects we're involved in: https://kjr.com.au/corporate-social-responsibility/
If you want to be part of the change and make the world a better place, select “Apply”, create a profile in our Talent Community and we’ll be in touch.
Video
KJR is seeking an experienced tester to support our client’s Amazon Connect phone system rollout, with CITEC delivering the solution, including call flows and integrations.
Key Details:
Period: January 2026 to August 2026
Type of contract: Casual/Contractor
Duties & Responsibilities:
Functional Testing
Validate call flows built by CITEC, including IVR menus, routing, and agent handling.
Conduct end-to-end testing to ensure all components work seamlessly together.
Perform regression testing to ensure new changes do not impact existing functionality.
Voice Quality
Conduct voice quality testing to assess call clarity, latency, etc.
Network Testing
Perform network load testing to simulate peak call volumes and ensure the network can handle the load.
User Acceptance Testing (UAT)
Collaborate with the testing manager to plan and execute UAT with end users.
Capture user feedback and work with CITEC to address usability issues.
Performance and Scalability Testing (Optional)
Conduct performance testing to ensure the system can handle varying call volumes as the rollout scales up and down.
Provide detailed performance metrics and recommendations for optimisation.
Penetration Testing (Optional)
Conduct penetration testing to identify vulnerabilities in the system.
Provide a detailed report of findings and collaborate with CITEC to address identified issues.
Monitoring and Reporting During Go-Live
Provide real-time monitoring and support during each phase of the go-live.
Deliver detailed reports after each phase, including test results, defects, and recommendations for the next stage.
Collaboration with In-House Team and CITEC
Work closely with the testing manager to execute test scenarios and prioritise defect resolution.
Collaborate with CITEC to access test environments, data, and technical resources.
Key Deliverables:
Test Case Preparation:
Develop comprehensive test cases based on the project requirements and user stories.
Test Execution:
Functional, performance, and voice quality testing completed for each phase of the rollout.
Penetration testing (if included) completed with detailed reports.
Defect Management:
Comprehensive defect logs with prioritisation and resolution tracking.
Reports:
Regular progress reports to the testing manager.
Final summary report of testing outcomes, including recommendations for go-live readiness.
Who are we?
Founded in 1997 on the Gold Coast, KJR delivers expert testing and quality assurance services across multiple sectors, with offices in Melbourne, Brisbane, and Canberra. Our consultants, known as The Collective, are supported through career development, recognition programs, and an annual team-building conference.
We’re committed to diversity and inclusion—recognized by the 2026 AIIA Diversity Award—and support gender equality through scholarships and partnerships. KJR also protects Queensland’s cultural heritage using technology.
We're driven to make a difference and you can help us to make it happen!
Want to know more about KJR? Check it out at www.kjr.com.au
Check out some of the innovation projects we're involved in: https://kjr.com.au/corporate-social-responsibility/
If you want to be part of the change and make the world a better place, select “Apply”, create a profile in our Talent Community and we’ll be in touch.
Video
💡 Quick Summary
Seeking a career-building opportunity? The Tester (Brisbane Based) position is now open for candidates interested in the Helper Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.