Job Description
Ode Hotels is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About Ode Hotels
Ode Hotels are stories to stay in. The kind of places that are part of something bigger. That’s the beauty of old buildings: they beckon you to read between their lines. Stained glass has a colourful past. Sandstone traced is nature’s braille. As time goes by, community and culture leave their indentations, and guests leave wanting to come back. Preservers of place, and forever open to possibility, Ode Hotels are spaces that hold space.
About The Old Clare
A darling of the Ode anthology, The Old Clare Hotel is a classic you’ll never want to put down. She knows the area like the back of her hand, turning neighbours into friends and tourists into locals. Here, community and creativity run deep, and true to Clare’s humble beginnings, her down to earth nature is disarmingly friendly. Stretching across two iconic heritage-listed buildings, The Old Clare Hotel is wise beyond her years, curated with the curious in mind.
About the Role
Step into a role where every guest interaction becomes a memorable part of The Old Clare's story. As our Front Office Supervisor, you'll bring warmth, creativity, and passion to our front desk, curating an experience that's as gracious as our hotel. With a flair for engaging guests and creating lasting connections, you will be a welcoming face from check-in to farewell, setting the stage for an unforgettable stay.
Key Responsibilities:
Greet guests with genuine warmth, guiding them through check-in and check-out with seamless hospitality.
Go beyond service to understand our guests' needs, ensuring each stay is comfortable, memorable, and uniquely tailored to them.
Lead the daily flow of the front desk, creating smooth and welcoming environment that embodies our property.
Be confident and proficient with all front and back-office equipment, systems, and programs.
Respond to guests' emails, calls, and inquiries warmly and professionally, always aiming to exceed expectations and add a personal touch to each interaction.
Well versed in WH&S policies and procedures, ensuring a safe and welcoming environment for both guests and team members.
Step in to assist other departments when possible.
Skills & Experience:
Previous experience in a 5-star hotel setting with a dedication to exceptional hospitality will shine through.
You are driven by a passion to exceed guest expectations; you naturally look for ways to enhance each guests' experience.
You bring exceptional communication and interpersonal skills, connecting easily with guests and colleagues alike.
Flexible, reliable, and solution-focused, you bring positivity to any team and handle challenges with grace.
With a polished appearance and a warm smile that lights up the room, you represent our hotel’s commitment to hospitality.
A strong working knowledge of a Property Management System, preferably Opera Cloud.
The flexibility to work on a rotating roster including evenings, weekends and public holidays.
A current RSA and First Aid certification are preferred, but not required.
Benefits & Perks
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company
Join Ode Hotels and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About Ode Hotels
Ode Hotels are stories to stay in. The kind of places that are part of something bigger. That’s the beauty of old buildings: they beckon you to read between their lines. Stained glass has a colourful past. Sandstone traced is nature’s braille. As time goes by, community and culture leave their indentations, and guests leave wanting to come back. Preservers of place, and forever open to possibility, Ode Hotels are spaces that hold space.
About The Old Clare
A darling of the Ode anthology, The Old Clare Hotel is a classic you’ll never want to put down. She knows the area like the back of her hand, turning neighbours into friends and tourists into locals. Here, community and creativity run deep, and true to Clare’s humble beginnings, her down to earth nature is disarmingly friendly. Stretching across two iconic heritage-listed buildings, The Old Clare Hotel is wise beyond her years, curated with the curious in mind.
About the Role
Step into a role where every guest interaction becomes a memorable part of The Old Clare's story. As our Front Office Supervisor, you'll bring warmth, creativity, and passion to our front desk, curating an experience that's as gracious as our hotel. With a flair for engaging guests and creating lasting connections, you will be a welcoming face from check-in to farewell, setting the stage for an unforgettable stay.
Key Responsibilities:
Greet guests with genuine warmth, guiding them through check-in and check-out with seamless hospitality.
Go beyond service to understand our guests' needs, ensuring each stay is comfortable, memorable, and uniquely tailored to them.
Lead the daily flow of the front desk, creating smooth and welcoming environment that embodies our property.
Be confident and proficient with all front and back-office equipment, systems, and programs.
Respond to guests' emails, calls, and inquiries warmly and professionally, always aiming to exceed expectations and add a personal touch to each interaction.
Well versed in WH&S policies and procedures, ensuring a safe and welcoming environment for both guests and team members.
Step in to assist other departments when possible.
Skills & Experience:
Previous experience in a 5-star hotel setting with a dedication to exceptional hospitality will shine through.
You are driven by a passion to exceed guest expectations; you naturally look for ways to enhance each guests' experience.
You bring exceptional communication and interpersonal skills, connecting easily with guests and colleagues alike.
Flexible, reliable, and solution-focused, you bring positivity to any team and handle challenges with grace.
With a polished appearance and a warm smile that lights up the room, you represent our hotel’s commitment to hospitality.
A strong working knowledge of a Property Management System, preferably Opera Cloud.
The flexibility to work on a rotating roster including evenings, weekends and public holidays.
A current RSA and First Aid certification are preferred, but not required.
Benefits & Perks
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company
Join Ode Hotels and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
💡 Quick Summary
Seeking a career-building opportunity? The The Old Clare - Front Office Supervisor position is now open for candidates interested in the Customer Care sector. This role in Chippendale offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
